I would like to start off this month with a quirky and unsettling statement: “Customers are fickle.” There. I said it. To some, that may seem obvious. Others probably haven’t thought much about it. For those of you who know what I’m getting at, you’re on your way to overcoming the problem. For the rest
As many of you probably know, I spent the week of Feb. 14-18 working at Nagy’s Collision Specialists and writing daily about my experiences on the BodyShop Business website. My goal was to get out from behind my desk and jump headfirst into the trenches to see what life at a body shop was really
Today’s complex vehicles are forcing collision repair facilities to address repair issues they never had to address a few years ago. The diagnostic age is upon us, and without the proper tools, training and information to properly assess and repair these vehicles’ complex systems, your shop may be forced to outsource many repairs that you
In my experience, the No. 1 reason for a vehicle not being delivered on time is usually something related to parts. I’m going to share some helpful websites that you might consider using to write a more accurate estimate.
An increasing number of vehicles are being equipped with ignition interlock devices to prevent repeat drunk driving, so it’s smart to have a plan in place if one arrives in your shop.
Gross profit percentage, breakeven point, accrual accounting…these are all things you need to understand to get ahead and stay ahead in our rapidly changing industry.
As the use of cloud computing has increased, so too have repairers’ concerns over how their data is being used. So how is it being used? And are repairers’ privacy concerns justified? We try to separate fact from fiction and see if the positives outweigh the negatives.