Do Shops Have a Legal Obligation to Check Related Systems for Damage?
In a front-end accident where there is front bumper and frame damage visible, are body shops required to check the radiator for leaks with a pressure test? If they didn’t, what problems can occur afterward? Are body shops required to have certified mechanics on site to guarantee the work for auto insurance company claims?
Managed Collision Repair
Editor Jason Stahl gives a recap of tips for reducing cycle time through improved shop management gleaned from his trip to the Sherwin-Williams A-Plus Network Vision Group in Phoenix.
Are They Not Listening… Or Are We Not Talking?
Publisher Scott Shriber writes that in today’s competitive environment, it’s imperative that we communicate with both past and potential customers.
Collision Avoidance Systems As Revenue Opportunities
After your shop repairs a vehicle, it might look as good as new, but how about all those electronic systems that need resetting, reinitializing and adjusting? In the past, you may have subletted these “non-collision” jobs to a mechanical shop. But today, with the right information and a good scan tool, you can keep these jobs – and the profits they generate – in house.
Web Management: How to Use Google Analytics Reports
Google Analytics lets you track your website’s performance for free and will help you determine if you have any weaknesses that need to be addressed.
To Sue or Not to Sue?
Most collision repair facilities view suing insurance companies as the kiss of death, but some shops have deemed it necessary to recover proper compensation, restore their reputations or counter what they feel are unfair business practices. Their advice? Know what you’re getting into beforehand.
Preventing Peelers
A shocking number of bumper covers painted in body shops end up peeling, but all it takes is following the paint manufacturer’s procedures for finishing flexible parts to banish these eyesores forever.
Rental Runaround
Ever since the economic downturn, insurers have gotten more aggressive with car rental tactics, causing strained relations between body shops and their customers, not to mention lost productivity. But there are ways shop owners can fight back.