A Lesson in Customer Satisfaction
Do you have a customer satisfaction killer (CSK) on your team?
PartsTrader: The Best Thing to Happen to the Collision Repair Industry?
Since PartsTrader’s inception, industry members have united to make their voices heard.
Painter Reaches for the Sky with Artwork
Contributing editor Tom Ferry doesn’t just paint cars – he also creates color-changing landscapes of the Alaskan night sky.
Waterborne/Low-VOC: Their Way, Not Yours
Waterborne/low-VOC coatings require you to follow the rules when applying.
What Twitter Can Do for Your Business
Forty-two percent of businesses have gotten sales through Twitter participation. It’s time to ‘follow’ the crowd.
What’s the Deal with Steel?
HSS Steel The bodywork is made up of a number of different steels to improve fuel economy and provide optimal protection in the event of a collision. The types of steel in this section are High Strength Steel (HSS), which has a higher tensile strength and yield point than ordinary steel sheet. The yield point
Shop Profile: Eddie’s Auto Body
With ingenuity and innovation, Eddie’s Auto Body has transformed itself into a lean, mean and efficient machine.
Know Your Advanced Materials
It’s critical for technicians to be able to identify advanced materials and repair them properly to avoid liability and wrecking a shop’s reputation.
Using Your Jobber for a Win-Win
Your jobber can be a huge asset in helping you reduce paint and material costs.
Marketing Through Social Media
More and more collision repair facilities are using social media to communicate who they are to customers…and increase sales.
