Bringing up anti-trust to collision repairers is like bringing up Thanksgiving to a turkey. It ruffles their feathers. For the most part, however, this fear of anti-trust is the result of ignorance. “The Sherman Act prevents us from discussing compensation,” says one repairer. “It’s construed as price fixing. But insurers...
Use "Key Performance Indicators" to compare your shop against others - and to identify and eliminate any weaknesses.
James A. Castleman responds.
Dear Georgina: I enjoyed reading your article on paint judgment times [Editor’s Notes, March, pg. 6]. I see more and more insurance adjusters’ estimates calling for blend within the panels on repaired panels. Allstate and Farmers have been the worst for taking advantage of this. Once Allstate wanted to repair...
"Give us the fortitude to endure the things which cannot be changed, and the courage to change the things which should be changed and the wisdom to know one from another." - Oliver J. Hart.
There are reasons techs choose a dealership over an independent or vice versa. More importantly, there are things you can do to convince them to choose your shop.
Hi: When it debuted in 1994, the “cute and fast” Neon extended a friendly “Hi” to generation Xers with its 132-horsepower, 2.0-liter 4-cylinder engine. It’s a Gas Gas Gas: The SRT-4 is an all grown up Neon that incorporates Street Racing & Technology (SRT). The SRT-4 shouts “WHASSUP!” with a...
