Where are collision repair facilities in their never-ending journey to lean manufacturing?
If someone comes in for an estimate and they just want to take the money and not fix any damage and the insurer puts our name along with theirs on the check, should we just sign it over to them?
I’ve been a car guy forever. I drew cartoon Bucket T’s with flat-head V-8s, velocity stacks, headers and flames on my grade school notebooks.
Don’t let the future smack you upside the head when it comes roaring through your front door. Address it now, prepare yourself and be the market leader you’ve always wanted to be.
The Apple Store has a standard operating procedure for handling a customer when they come in. Do you?
Consumers, when texted, are 40% more likely to be a successful conversion for a business than when they’re contacted via phone calls and emails.