It didn’t take long to learn that more volume doesn’t always equal more money.
Shops with prima-donna techs suffer from reduced morale, teamwork and, ultimately, production. If you’re ignoring these big-headed bullies and hoping they’ll go away or, worse yet, catering to them, you are your shop’s own worst enemy.
How can repair shops go on fighting for D-E-D-U-C-T-I-B-L-E payment when insurance agents keep selling customers on deductibles they can’t afford? I’ve got an idea that just might work.
Take it from a reformed Mr. Know-It-All: You don’t know what you don’t know — so training is vital to staying ahead in an ever-changing industry.
Sometimes appraisers lie — so if you buy everything they’re telling you, you won’t make enough money to buy much else.
The next time an adjuster wants to pay you tire-center prices for a collision wheel alignment, get out the P-pages and educate him till he gets it.
The truth never stands in the way of a good story … especially when it’s true! Here’s a typical scenario for many of us: You’ve had a hard day at work, and you can’t wait to get home to be greeted by the one who gives you that unconditional love and appreciation you so desperately
Finding the wrecked 1976 Mustang was the easy part. Putting it back together was a real labor of love.
You may have the best collision repair facility this side of the Mississippi, but you still shouldn’t use the term ‘pre-accident condition’ to describe your repairs. It just isn’t accurate.
Minding Your Business: Why Can’t Insurance Companies Just Pay Whatever it Takes to Properly Repair the Vehicle – No Questions Asked?
When a frustrated Texas shop owner recently asked me this question, I understood where he was coming from – he’s tired of the hassles, headaches and hair loss – but at the same time, I was struck by the naivet
And You’ll Realize That You Can Talk With Your Competitor (Even About Pricing).