Why the Customer is King
BSB Publisher Scott Shriber finds inspiration in a fast-food window.
Customer Service: Getting Back to Basics
Ball position, check. Feet and shoulders square to target line, check. Grip neutral, check. Hands slightly pressed forward, check. Muscles relaxed, check. Lock and load. Anyone who’s a golfer will recognize this checklist. These are the things you want to make sure are proper before you swing the club. They’re the fundamentals, really, upon which
Diary of a Bad Collision Repair
Bad collision repairs are allowed to take place, pure and simple. Greed and not caring allow them to take place. And I’ve seen my fair share.
Prep for Perfection
Shortcuts and speed only lead to hack paint jobs. Performing the right paint prep procedures from start to finish will help you avoid costly re-dos.
Back to Basics: Body Shop Marketing
The term ‘marketing’ is poorly understood in the collision repair industry, yet it’s the most important activity in a body shop. Here’s the true definition of it and how to maximize its effectiveness.
Eliminating Waste for a Lean Body Shop
Why do we all spend ridiculous sums of cash to create low cost? Until all parties involved in the collision repair process start looking at the value stream together, we’ll never realize the potential of what we can provide for the customer and for our organizations.
Replacing a Hyundai Tucson Bumper Cover
This Tech Tip is based on a Technical Service Bulletin (TSB) issued by Hyundai. TSBs describe known conditions or manufacturer-recommended changes in procedures and processes. This TSB provides information on changes in the Hyundai Tucson (LM) rear bumper cover and retainers (Figure 1). Changes include: • The size of the retainer slot holes in the rear
