Plastic Repairs: Are We Throwing Away Opportunity?
Plastic has become such a large percentage of a vehicle’s makeup that repairing it has become a mainstay in the collision repair industry. But training is the key.
Eliminating Bottlenecks in the Paint Booth
The key to achieving continuous flow through the booth is to manage the prep process to match the booth cycle.
Measuring P&M Sales and Expenses in Your Body Shop
In this column, I’ll share my benchmarks and my math for the one management number that every body shop spends at least some math time on – paint and material (P&M) sales and costs.
New Competition: Don’t Panic, Focus on Yourself!
When a new body shop comes to town or a local MSO acquires more locations, that is not the time to panic. That’s the time when you should focus on yourself!
Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
Electronic Blueprinting: Necessary for Today’s Vehicles
How many times are you missing scanning, reprogramming or recalibration procedures?
