October, 2000 Archives - Page 2 of 2 - BodyShop Business
Trained to Win

Training can teach your staff to be more productive, more loyal and more responsive to customers – making your shop more profitable and your job much easier. Why, then, do collision repair shop owners – and other American business owners – commit such little money to such a big issue?

ycle Time and Punishment: Their Cross-Country Sales Trek had taken a Short Recess

The sign ahead said, “Welcome to Judgment: Population 801.” It was crooked, like the tower in Pisa, and the white background was badly rusted. Weeds, like tangled wires at Christmas, wrapped tightly around the metal stem of the sign. Pete Simpson, who was driving, wondered if the population hadn’t changed at all since the sign

A Not-So-Sticky Subject: Adhesives

When ancient Egyptians boiled animal hides to make glue, they had no idea how far modern chemistry would take adhesives. Today, two-component epoxy, urethane and acrylic glues are being used as structural panel bonding adhesives – and OEMs have given their stamps of approval.

Off With the Gloves: Learn How to Negotiate!

If your “negotiations” involve yelling, pumping out your chest and clenching your fists, you have a better chance of being cast in Rocky VI than of convincing your opponent to give you what you want. Negotiating is a form of mental sparring, so quit trying to intimidate and use your head instead.