Better Safe Than Liable: Check the Safety Features
Hurried techs sometimes forget to – or just simply don’t – check the safety features on a collision-damaged vehicle. But being rushed is no excuse.
Scolded by Grandma
You’re better off assuming your customers are car experts rather than car-ignorant. One shop manager learned this valuable lesson from a little old lady who knew her vehicle all too well.
Complete Estimates = Bigger Bucks
Writing more accurate estimates doesn’t require extra man power or costly equipment. Just a little extra time on the part of your estimator will increase shop sales, improve efficiency and boost profits.
Collision-Related Alignments: It’s All in the Angles
Bad habit No. 1: not checking the important diagnostic angles and assuming everything is correct. Bad habit No. 2: sacrificing one alignment angle to fix another. Don’t react to a symptom. Fix the problem!
Damaged Goods
Fact: Consumers won’t pay as much for a vehicle that’s been wrecked and repaired as they will for a vehicle that’s never been in an accident. This market condition – or stigma as some like to call it – diminishes the vehicle in value, regardless of how expertly repaired it may have been.
And the Survey Says
Consumers’ attitudes toward a vehicle that’s been wrecked and repaired.
Inherent DV: One Man’s Disbelief
I truly don’t believe that a properly repaired auto is worth less by virtue of the fact that it’s been repaired. It’s not that black and white. How many times have you repaired a vehicle back to pre-accident condition – and then some – and said to yourself, “That wreck was the best thing that ever happened to that car”?
Advertisers
ABW Tracker by Norgate Technologies Inc. 954 Coxwell Ave. Toronto, Ontario, Canada M4C 3G3 Tel: (800) 689-0905 Fax: (416) 424-4140 e-mail: [email protected] Web site: www.abwtracker.com Contact: Gus Dimakis AutoBody Works Tracker management system with job costing and tracking functions ADP 2010 Crow Canyon Pl. San Ramon, Calif. 94583 Tel: (800) LINK-ADP Fax: (925) 866-8238 Web