CRASH Network Asks Repairers to Grade Insurers

CRASH Network Asks Repairers to Grade Insurers

CRASH Network has once again announced the launch of its "insurer report card" to allow collision repairers to grade the performance of insurers in their state.

CRASH Network has once again announced the launch of its “insurer report card” to allow collision repairers to grade the performance of insurers in their state.

“Shops interact with insurance companies every day, so they are well aware that not all those insurers are alike,” said John Yoswick, editor of CRASH Network. “The ‘Insurer Report Card’ is a way for the industry to channel that unique perspective and experience in a way that helps educate consumers.

“We also see the insurance companies themselves paying attention to this. Some of the highest-graded insurers are using that fact in their marketing. It’s helping them compete for customers against some of the companies that received lower grades from shops, which also gives those lower-ranked companies some incentive to improve.”

The insurer report card asks collision repairers to grade each insurer based on how well each carriers’ claims practices ensure quality repairs and customer service. By assigning insurers a grade from “A+” to “F,” shops can let consumers know which insurers have their eye on quality repairs and customer service – and which may have some room for improvement – when consumers have a claim.

“Because each state has a different mix of insurers, the ‘insurer report card’ allows repairers to grade insurers specific to their state,” said Yoswick. “As in the past, we’re asking about more than 140 different auto insurance companies across the country, making it far more extensive than any similar surveys, which generally focus on just the 10 largest national insurers. The results of the insurer report card can help consumers know, for example, if some smaller or regional insurers they may not be as familiar with are really great at taking care of customers.”

The insurer report card, open only to collision repairers, can be completed in less than three minutes (though shops are encouraged to spend some time to explain why they gave each insurer the grade they did), and all individual shop identification information will remain confidential.

Shops that complete the insurer report card and provide an e-mail address will be sent the results, at no charge, once they are compiled.

To grade the insurers, click here. Shops can click here.

You May Also Like

NABC Donates Recycled Ride to Deserving Las Vegas Family

The NABC, GEICO and Caliber Collision recently donated a refurbished 2019 Toyota Camry to a Las Vegas resident and his adopted family.

The National Auto Body Council NABC), along with GEICO and Caliber Collision, recently donated a refurbished 2019 Toyota Camry to a Las Vegas resident and his adopted family during the pre-race festivities of the Pennzoil 400 at Las Vegas Motor Speedway. The donation was made via the NABC's Recycled Rides program.

Dent Wizard Hires New Senior VP of Strategic Growth & Development

Adrian Gonzalez will be charged with driving growth through mergers and acquisitions.

CCC Report Analyzes Labor Pressures, Vehicle Complexity

Report shows advanced technology is contributing to costlier repairs, higher claims costs and longer cycle times.

Crash Champions Continues Steady Expansion Across Idaho

Crash Champions has announced the acquisition of Hoffman Auto Body in Boise, Idaho.

NABC Donates Recycled Ride to Tucson, Ariz. Family

The NABC, Allstate, Maaco and  Meineke Car Care recently donated a refurbished vehicle to a deserving Tucson, Ariz.-area mom.

Other Posts

ASE Practice Tests Available Online

ASE is encouraging those pursuing certification to take the official practice tests as part of their test preparation process.

Corby’s Collision Center: Since 1942

Bentley (Bud) and Evelyn Corby started Corby’s in a little gas station in Honeoye Falls, N.Y.

CIF Announces Enterprise as Repeat Annual Donor

Enterprise has donated for the fourth consecutive time at the Urgent Care (second highest) tier.

NABC Donates Recycled Ride to Central Georgia Mom

The NAB), GEICO and Five Star Collision Center-Wimbish recently donated a refurbished vehicle to a deserving mother of four.