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CSi Complete, a provider of Customer Satisfaction Indexing (CSI), recently announced the opening of a new Call Center Services Department. The new team is dedicated to serving the automotive and insurance industries that are CSi Complete’s focus.
"We have been providing these services for a number of years to our clients, but there are advantages to creating a separate business unit," said John Webb, senior vice president of CSi Complete. "For example, we now have management, training and quality control programs tailored to this group. They have their own unique performance standards and goals, reporting and financials."
Examples of what the Call Center Services Department offers include:
Inbound Help Desk
In this capacity, CSi Complete acts as a representative of your company to answer questions, field complaints and as an extension of your customer service strategy. In addition to the inbound call center aspect of the service, CSi Complete has the ability to build reporting tools so that customer issues can be quickly addressed in the field.
FNOL First Notice of Loss
CSi Complete can work with insurance companies or TPAs (Third Party Administrators) to take first notice of loss calls from insureds and claimants. As the need to remain flexible and lean becomes more important, the ability to source work to a trusted partner with industry knowledge and experience can be a great resource, the company says.
Automotive Repair Scheduling
CSi Complete can schedule vehicles in for repairs or service. Many facilities only close 50-70 percent of all available work, CSi says. By calling the customer and scheduling their appointment, CSi says it can help shops increase this rate.
Visit CSi Complete at booth 10601 in the SEMA Body, Paint and Equipment section or e-mail [email protected].