CCC Information Services Inc. announced the availability of its annual Crash Course report, which explores the key trends and business drivers impacting the automotive claims and collision repair industries. CCC compiles Crash Course by drawing upon its data warehouse of auto claims and repair information.
"’Disruption’ is the central theme for the 2012 Crash Course report, because it, more than any other concept, defines how a broad range of factors impacted the automotive claims and collision repair industry," said Susanna Gotsch, lead analyst for CCC Information Services Inc. "Some disruption is good, if you consider how technology has interrupted otherwise linear processes and made us more efficient. However, other disruptions such as the devastating tsunami in Japan, the flooding in Thailand and the significant catastrophe activity in 2011 negatively impacted the entire parts supply chain, depleting inventory and driving up costs."
The 2012 Crash Course report examines these and other factors, including the continued impact of the global economic meltdown of 2008 and the many technology innovations changing consumer expectations, and provides insights as to how repairers and carriers can continue to compete in today’s environment.
Get a copy of the 2012 Crash Course report