DRPs: Do You or Don't You - BodyShop Business
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DRPs: Do You or Don’t You

“I don’t DRP for any insurer that would impede my ability to do so,” says one respondent to our annual Industry Profile when asked if, as a DRP, he can still repair a vehicle to pre-accident condition.

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About 42 percent of respondents are involved with direct-repair programs, and 96 percent of these DRP respondents say that yes, they can repair a vehicle to pre-accident condition.

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Reasons cited for why they say this is possible include:

  • “Our DRPs leave us alone. We charge for what we do and they pay accordingly.”
  • “We’re able to supplement repairs as needed in less time.”
  • “Supplements are easier and less contact with ‘save my deductible’ customers.”

The 4 percent of DRPs who say they can’t repair a vehicle to pre-accident condition cited the use of aftermarket crash parts as the reason.

So why are shop owners joining DRPs? “That’s a good question,” says one respondent who’s on one – but isn’t quite sure why.

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“If you don’t join them, then you’re not on their list,” says another respondent.

Other reasons cited for joining DRPs include:

  • “No down time.”
  • “DRPs are a great way to exclude bad shops.”
  • “They help us compete with big shops/big advertisers.”
  • “To maintain needed volume.”
  • “It increases work, and it’s easier to work with adjusters and insurance companies.”
  • “I participate because people trust their insurance companies.”
  • “For customer convenience.”
  • “To get extra business.”

Some shop owners, however, aren’t joining DRPs to bring in more work – they’re joining them, says one respondent, to “avoid insurers pulling jobs from our shop to another.”

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Other respondents agree. “I joined,” says another shop owner, “so customers won’t be steered from my shop.”

Writer Georgina K. Carson is editor of BodyShop Business.

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