DuPont Performance Coatings Partners with The Body Shop @ for Future Lean Curriculum Development - BodyShop Business

DuPont Performance Coatings Partners with The Body Shop @ for Future Lean Curriculum Development

DuPont Performance Coatings (DPC) is partnering with The Body Shop @, leading industry experts on “lean” collision repair. The agreement between the parties covers the sharing of The Body Shop @’s Star-Link Collision Repair System, a Kaizen-centered lean business model that was developed by BodyShop Business Contributing Editor John Sweigart and Brad Sullivan over the past 12 years.

The model is currently practiced in all of The Body Shop @’s Pittsburgh and New Jersey locations, as well as in several other independent repair shops in the United States and Canada.  DPC is partnering with The Body Shop @ to offer a refined version of the model to DPC body shops.

The Body Shop @ operates a customer-focused group of collision repair centers with plans to continue rapid expansion over the coming years. Sweigart and Sullivan created the Star-Link Collision Repair Network, made up exclusively of repairers who are committed to genuine improvement through Kaizen. This group exists to promote to the customer a substantially better offering, and to work together through shared learning for the sake of a better collision repair industry.

“We realized very quickly that DuPont Performance Coatings shared our vision,” said John Sweigart, CEO of The Body Shop @. “We effectively help existing repairers create genuine improvement using a lean model and the answer is not just in the application of lean tools and courses, but through a hands-on, ‘learn by doing’ approach. The key to transform repairer operations is to focus on teaching, learning and problem solving.”

“DPC chose to partner with The Body Shop @ because of the organizations companywide commitment to process improvement and the ability to practice it internally and transfer it to others.  We visited The Body Shop @ locations 6 times in 12 months and significant process improvement occurred between each visit,” said Steve Trapp, manager, DuPont Collision Services Development. “The Body Shop @ practices what they preach, they are continuously improving.  Our customers will learn a lot from John Sweigart and the Star-link team.”      

DPC will offer courses at NACE, SEMA and other events featuring the learning from exposure to The Body Shop @.

More informaiton:

To learn more about DPC’s approach to lean, contact your local DPC business development manager. DuPont customers may visit the site or visit

You May Also Like

Protect Your Shop from Cyber Crimes with Mark Riddell

Micki Woods interviews Mark Riddell of m3 Networks Limited on what auto body shops can do to protect themselves from a cyber attack.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews Mark Riddell, managing director of m3 Networks Limited, about how auto body shops are looked at as small businesses and easy prey for cyber attackers and what they can do to protect themselves and their customers' data.

Body Bangin’: The Disengagement Epidemic with Kevin Wolfe

Micki Woods interviews Leaders Way Owner Kevin Wolfe on why 73% of work professionals are disengaged today and what we can do about it.

Body Bangin’: I Thought We Were Doing It Right with Josh Piccione

Micki Woods interviews Josh Piccione on repairing vehicles correctly — according to manufacturer guidelines.

Body Bangin’: Be a Star Not a Hamster with Robert Snook

Micki Woods interviews popular keynote speaker Robert Snook on how to differentiate and grow your business.

Body Bangin’: Know Me, Know My Car with Mike Anderson

Micki Woods interviews Mike Anderson on the importance of building an emotional connection with your customers.

Other Posts

Body Bangin’: Fighting for Consumer Safety with Burl Richards

Micki Woods interviews Burl Richards on his personal mission to fight for consumers’ rights and safety.

Body Bangin’: The Employer-Student Disconnect

Micki Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on what students want from a shop employer.

Body Bangin’: Why Follow OEM Repair Procedures?

Micki Woods interviews Logan Payne of Payne & Sons Paint & Body Shop on the importance of following OEM repair procedures.

Body Bangin’: Getting Paid for Calibrations

Micki Woods interviews Andy Hipwell and James Rodis of OEM Calibration on how to get started doing ADAS calibrations.