DuPont Revamps Business Performance Services - BodyShop Business

DuPont Revamps Business Performance Services

In a realignment of service offering to its paint brand customers, DuPont Performance Coatings (DPC) has folded its value-added services under one integrated offering – DuPont Performance Services (DPS).

The new, value-added offering employs a personalized approach to improving profitability and productivity by helping customers drive more work to – and through – their repair centers.

Beginning in the fourth quarter of this year, shops will be able to customize their own business implementation plans using the new DuPont Performance Services integrated solutions offering, which is comprised of five individual business performance disciplines:    

• Education – Formerly branded the SMART series, the new Performance Services Education solution incorporates lean principles and a guided discovery-learning model facilitated by industry experts and DuPont Business Development Managers.

• Consulting – Formerly DuPont Solutions, Performance Services Consulting consists of the industry’s largest and most experienced team of experts in TO and THRU work flow dynamics, to help drive shop performance.

• Performance Groups – Shop owners have the ability to benchmark their performance against non-competitive shops in their local area, using national Business Councils as facilitators and a new Web-based benchmarking tool.

• Performance Alliance – A network of nationwide repair centers with a consumer-facing Web presence,, Performance Alliance is the DPS connects insurers, shops and vehicle owners.

• Tools – This offering consists of a suite of tools that can be applied individually or together to improve the way a shop markets and manages its business. Marketing tools, Operations SOPs and ProfitNet are some of the tools available.

“The alignment of our value-added resources under one integrated umbrella will go a long way toward helping our customers adopt and implement the full spectrum of the services we offer,” said Troy Weaver, collision services manager. “It is a monumental undertaking, and we are putting our entire sales force and jobber network through extensive training so they are fully equipped to assess customer performance issues using a ‘needs to solutions’ based consulting model, where they can offer a holistic approach to our interested customers.”

More information:

DuPont Performance Alliance

DuPont Honored as General Motors Supplier of the Year

You May Also Like

Cruise Postpones Release of Driverless Taxi Service

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019.

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019. Cruise CEO Dan Ammann said the company plans to dramatically increase the number of its autonomous test vehicles on the road in San Francisco, but will not be offering rides to regular people this year, according to an article from The Verge.

Cutting Edge Automotive Solutions Partners with Andretti Rallycross

Andretti Rallycross announced that Cutting Edge Automotive Solutions will serve as technical partner on Cabot Bigham’s No. 02 OINK Clothing Beetle for the remainder of the 2019 Americas Rallycross season, showcasing their SP Tools USA brand.

Ford, Volkswagen Expand Collaboration to Include Autonomous, Electric Vehicles

Ford Motor Company and Volkswagen AG announced they are expanding their global alliance to include electric vehicles – and will collaborate with Argo AI to introduce autonomous vehicle technology in the U.S. and Europe.

CCAR Updates Website with More OSHA Alliance Resources

CCAR (Coordinating Committee For Automotive Repair) has announced the addition of new Occupational Safety and Health Administration (OSHA) Alliance content on its main website,

CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine Open in California

Owned by husband-and-wife team James and Mary Davis, CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine are a family business.

Other Posts

CIECA to Offer Webinar on What Businesses Need to Know to Implement CIECA Standards

CIECA will hold its next CIECAst webinar, “Implementing CIECA Standards: Implementation Guide and Appendix C – BMS, Code Lists and Shema Components,” on Tuesday, Dec. 11, 2018 at 11 a.m. CST.

CARSTAR Urges Customers to Stay Winter Ready

Cold weather can create some of the harshest driving conditions of the year. The months between October and February top the list for accidents, vehicle damage and injuries.

CIECA Adds Broadly as Corporate Member

The Collision Industry Electronic Commerce Association (CIECA) announced that Broadly has joined CIECA as a corporate member.

NABR Launches BillableGenie Online Searchable Database of Insurer-Paid Not-Included Procedures

National AutoBody Research (NABR) has announced the launch of its BillableGenie online service, an independent, centralized source of actual data on insurer paid not-included procedures and operations, labor rates, labor rate concessions and other manually entered estimate line items.