In a realignment of service offering to its paint brand customers, DuPont Performance Coatings (DPC) has folded its value-added services under one integrated offering – DuPont Performance Services (DPS).
The new, value-added offering employs a personalized approach to improving profitability and productivity by helping customers drive more work to – and through – their repair centers.
Beginning in the fourth quarter of this year, shops will be able to customize their own business implementation plans using the new DuPont Performance Services integrated solutions offering, which is comprised of five individual business performance disciplines:
• Education – Formerly branded the SMART series, the new Performance Services Education solution incorporates lean principles and a guided discovery-learning model facilitated by industry experts and DuPont Business Development Managers.
• Consulting – Formerly DuPont Solutions, Performance Services Consulting consists of the industry’s largest and most experienced team of experts in TO and THRU work flow dynamics, to help drive shop performance.
• Performance Groups – Shop owners have the ability to benchmark their performance against non-competitive shops in their local area, using national Business Councils as facilitators and a new Web-based benchmarking tool.
• Performance Alliance – A network of nationwide repair centers with a consumer-facing Web presence, PA24.com, Performance Alliance is the DPS connects insurers, shops and vehicle owners.
• Tools – This offering consists of a suite of tools that can be applied individually or together to improve the way a shop markets and manages its business. Marketing tools, Operations SOPs and ProfitNet are some of the tools available.
“The alignment of our value-added resources under one integrated umbrella will go a long way toward helping our customers adopt and implement the full spectrum of the services we offer,” said Troy Weaver, collision services manager. “It is a monumental undertaking, and we are putting our entire sales force and jobber network through extensive training so they are fully equipped to assess customer performance issues using a ‘needs to solutions’ based consulting model, where they can offer a holistic approach to our interested customers.”
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