Enterprise Rent-A-Car has released data gathered during the second quarter of 2014 by its Automated Rental Management System (ARMS) that indicates that consumers in North Dakota get their cars back from collision repair facilities the fastest.
ARMS tracks the length of time a replacement vehicle is rented to collision center customers.
According to the ARMS data, the U.S. average length of replacement rental (LOR) was 10.7 days in the second quarter of 2014. The states with the lowest collision repair times, measured in days, are:
1. North Dakota (8.0)
2. Minnesota, Nebraska, South Dakota (8.1)
3. Iowa (8.3)
4. Utah (8.8)
5. Idaho, Maine, Vermont (8.9)
Enterprise began sharing this information at no cost with collision repair centers five years ago in an effort to highlight below-market-average cycle times and provide critical performance data for consistent industrywide comparisons. Enterprise first developed ARMS in 1999 in response to feedback received from focus groups and the collision repair industry.
According to Enterprise, these LOR metrics have gained traction with insurers and repairers as a means to track and improve cycle time.