Enterprise Rent-A-Car is offering two free software applications to collision centers to assist communication between collision repair centers, insurers and Enterprise offices: the ARMS Automotive application, used to update the status of customers’ car repairs, and the ARMS Automotive Exchange application, which automates labor hours and provides free cycle time reporting to shops.
Powered by the CynCast data pump, the ARMS Automotive Exchange application works with a collision repair facility’s estimating or management system to automatically upload repair information to Enterprise and insurers via an estimate management software (EMS) file, eliminating the need for phone calls to the repair facility to check the labor hours needed, Enterprise says.
For downloading the data pump, shops receive monthly cycle time reports via e-mail, which Enterprise says will allow shops to compare their performance to other shops in the local market.
“Using ARMS Automotive gives our employees more time to focus on selling our collision repair services instead of making and taking rental car status phone calls, which is especially important in these challenging economic times,” said Brook Bradley, director of sales and administration for Texas-based Craig’s Collision Centers and B&B Body and Paint.
The ARMS application also features an online “admin” capability that provides work status updates on individual vehicles and provides each vehicle’s insurance carrier information. Vehicle information can also be broken down by location for multi-shop operators.
For more information, e-mail Frank Laviola of Enterprise at [email protected].