Erie Insurance, an I-CAR Gold Class Professionals business, has equipped its staff of auto physical damage appraisers with the latest training available in the industry, providing them with the knowledge and skills needed to help increase CSI scores, improve operational efficiencies and minimize repair mistakes, according to I-CAR.
I-CAR announced that Erie Insurance is now one of only five insurance organizations to have achieved the industry-recognized I-CAR Gold Class Professionals designation as a corporation. Insurance businesses can earn the Gold Class designation at a corporate level, as Erie has, or at a business location.
I-CAR CEO and President John Van Alstyne said, "By achieving the Gold Class designation, Erie Insurance has shown a dedication to both customers and employees by investing in training that will provide valuable services. Through Erie’s commitment to I-CAR training, Erie Auto Physical Damage Appraisers now possess role-based knowledge that can improve estimating accuracy and help reduce cycle time, both of which lead to increased customer satisfaction."
Van Alstyne further added, "With the rapid rate of change in vehicle technology, continuous role-relevant training is essential. It is another key driver to customer satisfaction, and, ultimately business success."
Jim Brown, Erie VP and manager, material damage, said, "Erie Insurance is committed to delivering top notch service to our customers and is focused on providing our staff with the training and resources needed in today’s collision repair industry. By providing our customers with accurate estimates, we can improve claims accuracy, which will allow us to continue providing our policy holders that have been in automobile accidents with the best repair plan possible."
Businesses that have earned the I-CAR Gold Class Professionals business designation are required to achieve high levels of training as well as maintain ongoing annual training, according to I-CAR.
"I-CAR is pleased to designate Erie Insurance as a Gold Class business and provide the staff at Erie with a training path that will improve their overall operational efficiencies," said Joyce Kasmer, I-CAR director of business development.