As part of its ongoing “PBES Connect” learning series, the Paint, Body & Equipment Specialists (PBES) segment of the Automotive Aftermarket Industry Association (AAIA) held its latest session, “How Will Your Customers Thrive?” on April 25 in Oklahoma City, Okla. The event was attended by 50 industry professionals.
PBES Connect is an ongoing informational series tailored specifically to the needs of PBE distributors and supply chain members. Typically held in conjunction with the Collision Industry Conference (CIC), the programs provide in-depth exploration of the industry’s most critical and complex issues, including those affecting the collision repair customers supported by PBE professionals.
The April meeting featured a presentation by George Avery, claims consultant with State Farm, on the insurer’s electronic parts ordering initiative using PartsTrader, and a counterpoint by Aaron Schulenburg, executive director of the Society Collision Repair Specialists (SCRS).
“This was a great opportunity to hear both sides of the new State Farm parts policy,” said Joe Mattos, chairman of Pro Finishes PLUS. “They presented the reasoning behind their respective positions and the downstream effects they perceived the program would have on the industry. The audience then got the chance to ask about their role in supporting their body shop customers’ response to this new dynamic. It was a rare opportunity; everyone in attendance got something positive out of it.”
Added Guy Bargnes, PBES committee chair, “We’re bringing forward the kind of material that makes our PBE distributor audience more rounded on the issues of the day. This makes them more of an asset when they go back to their local markets to consult with their collision repair customers. Jobbers and repairers gain a true competitive advantage as a result.”
To register for the next PBES Connect event July 17-18 at the Hyatt Regency San Antonio, contact Paul Fiore at [email protected] or (301) 654-6664.