CARSTAR CEO David Byers honored CARSTAR stores with outstanding CSI at the company’s recent conference in Seattle.
Customer service is one of the hallmarks of the CARSTAR culture, and CARSTAR says it is proud to maintain an average customer satisfaction rating of 98 percent or better. Each year, CARSTAR honors the top stores in customer satisfaction in four tiered sales levels with the Outstanding CSI awards. The CSI ranking reflects on the ongoing survey feedback received from customers based on their CARSTAR experiences. The winners included:
In Level 1, the Outstanding CSI winner was POW Collision CARSTAR in Newfane, N.Y., and owner Wayne Gould.
In Level 2, the Outstanding CSI recipient was Gilman Autobody CARSTAR in Issaquah, Wash., owned by Tom Richardson.
The honoree for Outstanding CSI Level 3 was Eric’s Auto Center CARSTAR in Tucson, Ariz., owned by Eric Grossman.
Gerald Wicklund, owner of Wicklund’s CARSTAR Collision Center, accepts Outstanding CSI for Level 4 award.
And for Outstanding CSI for Level 4, the award went to Wicklund’s CARSTAR Collision Center, in Liberty, Mo., owned by Gerald Wicklund, the second generation owner of the first franchise in the CARSTAR family.
The winning store for Overall Outstanding CSI was Wicklund’s CARSTAR Collision Center.
“How we take care of our customers is a critical element of our ‘Relax. We’ll Take It From Here’ culture,” said David Byers. “These four CARSTAR stores and franchisees have demonstrated exemplary skills in caring for each and every customer that visits their businesses. This commitment to excellent, compassionate customer service builds their brand and their sales in their local markets and guides us all in bringing that same passion for CSI to our own operations.”
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