Fred Loya Insurance Company, Inc. has announced it will utilize UpdatePromise.com throughout its complete DRP Network.
UpdatePromise.com delivers automatic and informative status update messages to body shop customers throughout the repair process and beyond.
“We are excited about implementing UpdatePromise.com,” says Alfonso Loya, material damage manager at Fred Loya Insurance Company.
“Entering this relationship will standardize the communication process between DRP facilities and policyholders. Our goal is to deliver a clear and consistent message throughout the claims process. Claimants will also experience the same communication enhancements as the policyholders.”
“Customers want attention without interruption,” said David Caulfield, president of UpdatePromise.com. “Our service communicates with repair customers consistently throughout their repair experience. Many customers prefer to keep the nuts and bolts details of their service to professionals. UpdatePromise.com messages are designed to keep body shop customers informed with positive, uplifting messages. With a simple glance at an email or text message, repair customers know you are thinking about them and keeping them in the loop.”
“Through extensive research, design and testing, we have succeeded in developing a web-based product that keeps repair customers informed of repair status by automatically sending text messages to either a mobile phone, email address or both,” said Curt Nixon, vice president at UpdatePromise.com. “UpdatePromise.com provides the vital non-traditional updates that customers want and need to see.”
This feature has proven to enhance communication between shop personnel and their customers, resulting in higher CSI scores, UpdatePromise says, and shops can benefit from improved customer satisfaction, reduced administration costs, and increased sales as a result of the system’s unrivaled communication and marketing capabilities.