GAINSCO Auto Insurance has selected Mitchell as its new long-term provider of auto physical damage claims processing solutions. Under the terms of the multi-year agreement, GAINSCO will implement Mitchell WorkCenter Total Loss, developed in conjunction with customer satisfaction and vehicle pricing expert J.D. Power and Associates, as well as Mitchell’s repairable estimating and reporting solutions.
“We selected Mitchell as our auto physical damage solutions provider of choice because we were extremely impressed with the functionality of its product suite and the service-oriented approach of the Mitchell team,” said Greg Castleman, senior vice president and chief claims officer for GAINSCO Auto Insurance. “They went above and beyond to provide a solution that fits our needs and integrates seamlessly with GAINSCO’s claims management system.
“Mitchell’s proven ability to put into place reliable claims solutions that drive accurate outcomes will enhance our ability to deliver on our promise to our customers. This partnership with Mitchell and investment in its product suite is another example of our drive and commitment to become the best auto insurance company in the markets in which we do business.”
“We are pleased to add GAINSCO Auto Insurance as a new client, and welcome the company to Mitchell,” said Scott Kozak, senior vice president, sales and service for Mitchell. “GAINSCO’s use of WorkCenter Total Loss, the industry standard for consumer-friendly vehicle valuations, in concert with Mitchell’s other reliable, flexible, and easy-to-use physical damage claims processing solutions, will empower the company to continue to provide an optimal auto claims customer experience.”
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