Body shops across the country are on a mission to educate consumers about the collision repair process, including the steps to take to ensure they receive a quality repair.
Perhaps it’s no surprise, then, that GMAC Insurance has launched SmartInspect, a post-repair inspection service designed to promote consumer confidence by ensuring the quality and value of repairs after an accident. As part of the service, customers nationwide can opt for a GMAC representative to re-inspect and approve all work done in the repair process at no charge, the insurer says.
GMAC says if its reps identify situations where repairs weren’t completed as estimated on the front end, they’ll address the situation with the repair facility on behalf of the customer and resolve it accordingly.
“I think that they see holes in Progressive’s Concierge program and they’re trying to plug those holes and launch their own version,” speculated one repairer.
SmartInspect is part of GMAC’s SmartServices, which includes the recently announced SmartValet, a service designed to take care of all the transportation details when a customer is involved in an automobile accident – from rental car delivery and pick up of the damaged car to returning the repaired vehicle back to their doorstep. The SmartParts Promise also guarantees the use of OEM parts, excluding radiators, A/C condensers, windshields and routine maintenance parts, in all collision repairs.
