Helping to Move the Industry Forward - BodyShop Business

Helping to Move the Industry Forward

A little more than two years ago, as I began my tenure as publisher of this great magazine, several advisors offered me help, commentary, assistance and support. For that, I was genuinely appreciative. However, as I think back upon that time, I’m reminded of the general “tone” of their input. Mostly, how they felt the industry had had enough of the bickering between shops and insurance providers. They wanted to see the industry put aside its differences and drive forward, together, into an era of mutual prosperity based on quality customer service.

I was compelled by their input, and I too believed that shops were most in need of sound business advice and information aimed at helping them succeed in an industry beholden to the influence of insured consumers. This magazine had always provided that type of information, but perhaps we were (just a little) guilty of also perpetuating the ill will between shops and insurance providers. So, with a new outlook on the industry, and without sticking our collective heads in the sand, we embarked on an editorial mission to place even more emphasis on helping shops become more profitable and a little less emphasis on the bickering between shops and insurers.

In the subsequent two years since that time, I must say that what takes place between the majority of shops and the majority of insurers is much more than just “bickering.” Instead of these differences becoming less of an issue, they in fact have become much more of one. This isn’t to suggest that the advice I received was wrong. Quite the contrary, the advice I was given was right on, and we’re a better provider of indispensable business information today because of it. However, the most compelling and most business-altering issue at the forefront of this industry today remains the divisive, almost combative relationship that the majority of shops have with insurers. For us to avoid the subject and its ramifications would be equal to committing trade publication suicide. This industry issue trumps all others, and we’re more than prepared to cover it.

In just the past few months, we’ve seen, heard or read “open letters to the industry,” passionate cries for the complete overhaul of estimating systems,
e-mail dialogues debating consumer fraud as it relates to various repair and estimating practices (among other issues) and suggestions of a repeal of the 62-year-old McCarran-Ferguson Act. And that’s just the tip of the iceberg.

Each of these issues is centered on the tenuous relationship/business partnership shops have with insurance providers, and each is a labyrinth of confusion, debate and divisiveness. Therefore, in the near future, this publication will take an in-depth look at each of these issues (and more) in a comprehensive and sincere way, and as an industry service to clarify their content, qualify their consequences and rectify their significance.

In looking back on the advice I received only a couple years ago, I now see that this type of editorial effort (i.e., tackling the shop/insurer relationship head-on) will not only help the industry move forward, but may also serve to enable shops to thrive in that future.

Stay tuned…the next two years should be really fun!

Jon S.Owens,

You May Also Like

Cruise Postpones Release of Driverless Taxi Service

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019.

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019. Cruise CEO Dan Ammann said the company plans to dramatically increase the number of its autonomous test vehicles on the road in San Francisco, but will not be offering rides to regular people this year, according to an article from The Verge.

Cutting Edge Automotive Solutions Partners with Andretti Rallycross

Andretti Rallycross announced that Cutting Edge Automotive Solutions will serve as technical partner on Cabot Bigham’s No. 02 OINK Clothing Beetle for the remainder of the 2019 Americas Rallycross season, showcasing their SP Tools USA brand.

Ford, Volkswagen Expand Collaboration to Include Autonomous, Electric Vehicles

Ford Motor Company and Volkswagen AG announced they are expanding their global alliance to include electric vehicles – and will collaborate with Argo AI to introduce autonomous vehicle technology in the U.S. and Europe.

CCAR Updates Website with More OSHA Alliance Resources

CCAR (Coordinating Committee For Automotive Repair) has announced the addition of new Occupational Safety and Health Administration (OSHA) Alliance content on its main website,

CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine Open in California

Owned by husband-and-wife team James and Mary Davis, CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine are a family business.

Other Posts

CIECA to Offer Webinar on What Businesses Need to Know to Implement CIECA Standards

CIECA will hold its next CIECAst webinar, “Implementing CIECA Standards: Implementation Guide and Appendix C – BMS, Code Lists and Shema Components,” on Tuesday, Dec. 11, 2018 at 11 a.m. CST.

CARSTAR Urges Customers to Stay Winter Ready

Cold weather can create some of the harshest driving conditions of the year. The months between October and February top the list for accidents, vehicle damage and injuries.

CIECA Adds Broadly as Corporate Member

The Collision Industry Electronic Commerce Association (CIECA) announced that Broadly has joined CIECA as a corporate member.

NABR Launches BillableGenie Online Searchable Database of Insurer-Paid Not-Included Procedures

National AutoBody Research (NABR) has announced the launch of its BillableGenie online service, an independent, centralized source of actual data on insurer paid not-included procedures and operations, labor rates, labor rate concessions and other manually entered estimate line items.