Sherwin-Williams Automotive Finishes announced that the Woodlands Resort & Conference Center in Houston will be the site of the annual Vision Group Conference Dec. 9-11. Designed to continuously improve shop productivity and profitability, the conference will provide more than 100 leading North American collision facility owners and managers with training, top industry speakers and group breakout sessions.
The conference agenda will feature many leaders and speakers from the collision repair industry and other various business arenas, including:
- Keynote: “If Disney Ran Your Business, What Would it Look Like?” Presented by John Formica, “America’s Best and Favorite Customer Experience Coach.” Formica will share experiences and success stories from his 25 years as a leader within the Walt Disney World Resort organization. The presentation will be geared to how collision repair facilities can create that same “magical” customer experience.
- Special Presentation: “Creating A Whistle While You Work Environment.” Formica will later present a second program, sharing further knowledge from his Disney experience and reviewing the principles successful companies can use to replace workplace anxiety, apathy and stress with enthusiasm, achievement and energy.
- Special Presentation: “The Future of Collision Repair,” presented by Clint Marlow, Allstate claims director. Marlow will share how insurers potentially see what the collision repair space could (will?) look like in just the next one to three years. In addition, he will bring a unique perspective and some “interesting thoughts” regarding how Allstate is working relative to claims processing.
- Special Presentation: “Lip Service” presented by Margie Seyfer, founder and owner, Impact Presentations. Is the “VOICE” of your business the image you want projected? The telephone is still one of the most important tools collision repair shops have in their business today. Are shops using it to drive customers in, or drive them away? Regardless of where you and your business are today, this presentation can help create the “WOW” factor for future customer conversations.
Following the keynote and guest speakers, a number of breakout sessions will be held in tandem with peer-to-peer discussion groups throughout the three-day event. The discussion groups will give attendees the chance to review their 2015 financial performance, define their 2016 goals and develop strategies to support their business in the future.
“‘Delivering an Exceptional Customer Experience’ is the theme of this year’s annual conference,” said Greg Eisenhardt, A-Plus manager at Sherwin-Williams Automotive Finishes. “It combines both a big-picture industry view as well as hands-on best practices sharing, which supports and educates our Vision Group members as they formulate their 2016 business plans. This is just one of several meetings our Vision Group members attend to interact extensively with their peers, all designed to keep their businesses at the industry forefront.”
Attendance at the conference is by invitation only. For more information on Sherwin-Williams Automotive Finishes, visit www.sherwin-automotive.com or call (800) 798-5872.