I-CAR has launched its Overview of Cycle Time Improvements for the Collision Repair Process (CYC01) live training program.
The new course speaks to every employee who has a role in improving cycle time, from the estimator to the technician to the front desk personnel and shop manager, and allows for all to gain new knowledge geared toward resulting in improved efficiencies and better business practices.
“The industry has really responded strongly to this program and there is a great deal of excitement around it,” said Jeff Peevy, I-CAR director of field operations, North America. “In the week prior to the first classes, we’ve seen registrations double.”
The new course provides a thorough overview of cycle time improvements to shop and office managers, technicians and insurance company personnel and explains:
• Definition of cycle time and ways to improve processes
• How improvements can impact business efficiency
• Opportunities to improve customer relations
• “Time bandits” that can affect your business
• Current processes that can create opportunities to reduce cycle time
• Standardized Operating Procedures (SOPs) for improved processes
Registration is open for the course, and classes are being scheduled on a continuing basis. For more information, visit www.i-car.com.
