IGA Introduces Steering Data Collection Service - BodyShop Business

IGA Introduces Steering Data Collection Service

Given that steering is the number-one problem in the collision repair industry, repairers would do well to copy the Independent Glass Association’s (IGA) recent introduction of an anti-steering data collection service through www.iga.org.

An incident report form is currently being used by IGA members to catalog any issues of customer intimidation, misinformation and steering. All data being compiled will be made available to members for their use.

“Once enough data has been collected, IGA will make the aggregate data available to IGA members so that they can present hard facts and figures to the state or federal regulators of their choice,” said IGA President Dave Zoldowski. “It makes me mad as hell when the automotive insurance industry demands to see the complaints of customers that they have spent millions on to misinform and confuse. Their claim that the absence of documented customer complaints indicates there is no issue to resolve is about to be debunked.”

IGA members will now have access to marketing materials to distribute to customers whenever there is an issue. The materials direct customers to the Web site for completion of the incident report form after an issue has arisen.

“We can process the data, but we cannot do the data gathering. That is on the shoulders of the IGA membership,” said Zoldowski.

For more information, visit www.iga.org.

You May Also Like

Cruise Postpones Release of Driverless Taxi Service

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019.

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019. Cruise CEO Dan Ammann said the company plans to dramatically increase the number of its autonomous test vehicles on the road in San Francisco, but will not be offering rides to regular people this year, according to an article from The Verge.

Cutting Edge Automotive Solutions Partners with Andretti Rallycross

Andretti Rallycross announced that Cutting Edge Automotive Solutions will serve as technical partner on Cabot Bigham’s No. 02 OINK Clothing Beetle for the remainder of the 2019 Americas Rallycross season, showcasing their SP Tools USA brand.

Ford, Volkswagen Expand Collaboration to Include Autonomous, Electric Vehicles

Ford Motor Company and Volkswagen AG announced they are expanding their global alliance to include electric vehicles – and will collaborate with Argo AI to introduce autonomous vehicle technology in the U.S. and Europe.

CCAR Updates Website with More OSHA Alliance Resources

CCAR (Coordinating Committee For Automotive Repair) has announced the addition of new Occupational Safety and Health Administration (OSHA) Alliance content on its main website, www.ccar-greenlink.org.

CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine Open in California

Owned by husband-and-wife team James and Mary Davis, CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine are a family business.

Other Posts

CIECA to Offer Webinar on What Businesses Need to Know to Implement CIECA Standards

CIECA will hold its next CIECAst webinar, “Implementing CIECA Standards: Implementation Guide and Appendix C – BMS, Code Lists and Shema Components,” on Tuesday, Dec. 11, 2018 at 11 a.m. CST.

CARSTAR Urges Customers to Stay Winter Ready

Cold weather can create some of the harshest driving conditions of the year. The months between October and February top the list for accidents, vehicle damage and injuries.

CIECA Adds Broadly as Corporate Member

The Collision Industry Electronic Commerce Association (CIECA) announced that Broadly has joined CIECA as a corporate member.

NABR Launches BillableGenie Online Searchable Database of Insurer-Paid Not-Included Procedures

National AutoBody Research (NABR) has announced the launch of its BillableGenie online service, an independent, centralized source of actual data on insurer paid not-included procedures and operations, labor rates, labor rate concessions and other manually entered estimate line items.