Illinois DOI Fines Insurer $200,000 for Sluggish Claims Processing - BodyShop Business

Illinois DOI Fines Insurer $200,000 for Sluggish Claims Processing

The Illinois Department of Insurance (DOI) has issued an order against Universal Casualty Company (UCC) for failing to perform prompt investigations and settlements of consumers’ claims. On Aug. 11, 2009, the DOI ordered Elk Grove Village, Ill.-based UCC to pay a $200,000 fine and correct its claims processes immediately.

In January 2008, the DOI ordered UCC to create and maintain improved claims investigation and resolution procedures, but the DOI continued to receive complaints from consumers based on UCC’s failure to properly address or resolve property damage and liability claims. Acting on behalf of Illinois consumers, the Department initiated additional punitive measures and a new investigation of UCC on July 27, 2009.
The DOI’s order entered Aug. 11 imposes a fine of $200,000 on UCC – $100,000 of which is payable in the event that the DOI’s current examination finds that UCC’s corrective measures are unsatisfactory. The order also requires that UCC must revisit and resolve several hundred previous consumer complaints. UCC has informed the DOI of its effort to institute corrective measures, including the engagement of new management.
If the company fails to undertake reforms as required by the order, the DOI will take further disciplinary measures.

UCC was recently banned from writing new policies in Missouri and Indiana.

You May Also Like

Protect Your Shop from Cyber Crimes with Mark Riddell

Micki Woods interviews Mark Riddell of m3 Networks Limited on what auto body shops can do to protect themselves from a cyber attack.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews Mark Riddell, managing director of m3 Networks Limited, about how auto body shops are looked at as small businesses and easy prey for cyber attackers and what they can do to protect themselves and their customers' data.

Body Bangin’: The Disengagement Epidemic with Kevin Wolfe

Micki Woods interviews Leaders Way Owner Kevin Wolfe on why 73% of work professionals are disengaged today and what we can do about it.

Body Bangin’: I Thought We Were Doing It Right with Josh Piccione

Micki Woods interviews Josh Piccione on repairing vehicles correctly — according to manufacturer guidelines.

Body Bangin’: Be a Star Not a Hamster with Robert Snook

Micki Woods interviews popular keynote speaker Robert Snook on how to differentiate and grow your business.

Body Bangin’: Know Me, Know My Car with Mike Anderson

Micki Woods interviews Mike Anderson on the importance of building an emotional connection with your customers.

Other Posts

Body Bangin’: Fighting for Consumer Safety with Burl Richards

Micki Woods interviews Burl Richards on his personal mission to fight for consumers’ rights and safety.

Body Bangin’: The Employer-Student Disconnect

Micki Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on what students want from a shop employer.

Body Bangin’: Why Follow OEM Repair Procedures?

Micki Woods interviews Logan Payne of Payne & Sons Paint & Body Shop on the importance of following OEM repair procedures.

Body Bangin’: Getting Paid for Calibrations

Micki Woods interviews Andy Hipwell and James Rodis of OEM Calibration on how to get started doing ADAS calibrations.