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Indianapolis TV Station Uncovers Potential Auto Insurance Fraud

Body shops accuse insurers of steering, but State Farm maintains their customers choose where their vehicles are going to be repaired.

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As a follow-up to the CNN Anderson Cooper 360 collision industry investigation segment Feb. 11, Indianapolis Fox 59 News aired a local story on possible auto insurance fraud on Wednesday, March 11, during the 5:30 p.m. newscast.

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A State Farm spokesman has since responded to Fox 59 about the allegations in the lawsuit, stating:

The allegations in the lawsuit are not in line with State Farm’s mission to serve the needs of its customers and our long, proud history of achievements in advancing vehicle safety.

State Farm is a defendant – along with dozens of other insurers – in the litigation relating to issues that have been raised by some auto body repair facilities.

Our customers choose where their vehicles are going to be repaired. We provide information about our Select Service program, while at the same time making it clear they can select which shop will do the work.

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A vibrant, profitable auto collision repair industry is in the interest of State Farm. At the same time, we are advocates on behalf of our customers for reasonable repair costs. We believe repairer profitability and quality auto repairs that are reasonably priced can both be achieved.

We want you to know that State Farm has excellent working relationships with thousands of body shops across the country, and that they are serving millions of our customers who consistently indicate their satisfaction with our handling of their claims.

The full news segment is now available to view on the Indianapolis Fox 59 News website.


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