Insurer Says Communication with DRP Shops Improved Through Performance Claims Tools - BodyShop Business

Insurer Says Communication with DRP Shops Improved Through Performance Claims Tools

One year after launching the Performance Claims tools for managing its auto claims processes, California Casualty Management Company (CCMC) says it has gained new efficiencies and better communication with its EARN DRP shops, as well as eliminated guesswork about the requirements of being in its preferred network.

CCMC believes that through its adoption of open communication standards such as those formulated by the Collision Industry Electronic Commerce Association (CIECA), it and other insurance companies have realized a reduced cost of doing business.

Michael Lloyd, CCMC’s assistant vice president, Home Office Material Damage Manager and vice president of CIECA, has encouraged the adoption of the new BMS protocol, which is the current version of electronic communication.

“It enables broader and detailed information sharing between trading partners, yet has the advantage of allowing shops or others to control what information is passed to their trading partners,” Lloyd says. “In addition, BMS has the potential to resolve security and privacy concerns voiced by the industry regarding electronic data exchange.”  

As BMS is implemented by all providers, CCMC believes the industry stands to realize better controls, improved efficiency and greater flexibility when exchanging information with its trading partners.  

“The EMS is a pre ‘turn-of-the-century’ standard,” says Fred Iantorno, executive director of CEICA. “Today’s BMS standards address the new requirements and enhanced value propositions for data exchange within the industry. The current environment requires more data than is contained within the EMS standard. This causes repairers to manually enter data (not contained within the EMS) into systems such as status reporting, car rental, auto glass and part procurement systems.”  

For more information on Performance Claims, visit

You May Also Like

Body Bangin’: Stand Out in a Consolidator’s Market with John Shoemaker

Micki Woods interviews John Shoemaker of BASF on how to be “elite” in a consolidator’s market.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews John Shoemaker, business development manager with BASF Automotive Refinishes NA, on how to be "elite" in a consolidator's market, which comes down to differentiating yourself through things like OEM certification.

Body Bangin’: Can Loaner Vehicles Be Another Revenue Stream?

Micki Woods interviews Laura Tierney of on turning loaner vehicles into a new profit center for your shop.

Protect Your Shop from Cyber Crimes with Mark Riddell

Micki Woods interviews Mark Riddell of m3 Networks Limited on what auto body shops can do to protect themselves from a cyber attack.

Body Bangin’: The Disengagement Epidemic with Kevin Wolfe

Micki Woods interviews Leaders Way Owner Kevin Wolfe on why 73% of work professionals are disengaged today and what we can do about it.

Body Bangin’: I Thought We Were Doing It Right with Josh Piccione

Micki Woods interviews Josh Piccione on repairing vehicles correctly — according to manufacturer guidelines.

Other Posts

Body Bangin’: Be a Star Not a Hamster with Robert Snook

Micki Woods interviews popular keynote speaker Robert Snook on how to differentiate and grow your business.

Body Bangin’: Know Me, Know My Car with Mike Anderson

Micki Woods interviews Mike Anderson on the importance of building an emotional connection with your customers.

Body Bangin’: Fighting for Consumer Safety with Burl Richards

Micki Woods interviews Burl Richards on his personal mission to fight for consumers’ rights and safety.

Body Bangin’: The Employer-Student Disconnect

Micki Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on what students want from a shop employer.