Insurer Says Communication with DRP Shops Improved Through Performance Claims Tools - BodyShop Business

Insurer Says Communication with DRP Shops Improved Through Performance Claims Tools

One year after launching the Performance Claims tools for managing its auto claims processes, California Casualty Management Company (CCMC) says it has gained new efficiencies and better communication with its EARN DRP shops, as well as eliminated guesswork about the requirements of being in its preferred network.

CCMC believes that through its adoption of open communication standards such as those formulated by the Collision Industry Electronic Commerce Association (CIECA), it and other insurance companies have realized a reduced cost of doing business.

Michael Lloyd, CCMC’s assistant vice president, Home Office Material Damage Manager and vice president of CIECA, has encouraged the adoption of the new BMS protocol, which is the current version of electronic communication.

“It enables broader and detailed information sharing between trading partners, yet has the advantage of allowing shops or others to control what information is passed to their trading partners,” Lloyd says. “In addition, BMS has the potential to resolve security and privacy concerns voiced by the industry regarding electronic data exchange.”  

As BMS is implemented by all providers, CCMC believes the industry stands to realize better controls, improved efficiency and greater flexibility when exchanging information with its trading partners.  

“The EMS is a pre ‘turn-of-the-century’ standard,” says Fred Iantorno, executive director of CEICA. “Today’s BMS standards address the new requirements and enhanced value propositions for data exchange within the industry. The current environment requires more data than is contained within the EMS standard. This causes repairers to manually enter data (not contained within the EMS) into systems such as status reporting, car rental, auto glass and part procurement systems.”  

For more information on Performance Claims, visit

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