For the first time ever, the Kentucky Farm Bureau ranked higher than State Farm in a survey of over 400 Kentucky collision repairers. Also, the Kentucky Farm Bureau was the only insurer that didn’t receive a single “F” from any one repairer on its report card.
In the survey, which has been conducted since 2000 by the Automotive Service Council of Kentucky (ASCKY), repairers were asked to grade insurers on how well each of their policies, attitudes and payment practices help ensure quality repairs and customer service for Kentucky motorists. In both the 2000 and 2002 surveys, State Farm ranked first and Progressive last. In this year’s survey, more than 90 repairers replied, 92 percent of whom are on at least one direct-repair program.
Repairers were asked to grade insurers with A (exceptional), B (above average), C (average), D (below average), F (very poor) or I (not enough experience with company).
The following grades were tallied:
Kentucky Farm Bureau: A
State Farm: A-
Ohio Casualty: B
State Auto: B
GEICO: B-
Hartford: C
Travelers: C
USAA: C-
AIG: D+
Liberty Mutual: D
Nationwide: D
Allstate: D-
Safeco: D-
Progressive: F
For more information, call Pat Gisler, executive director of the ASCKY, at (502) 857-4284 or visit www.ascky.org.
