Mike’s Auto Body announced that for the second straight year, it has been awarded the Farmers Insurance Regional Multiple Shop Organization (MSO) Group of the Year award for their work in 2014. The award, which recognizes the auto body company for its consistent delivery of outstanding customer service, short cycle times, overall performance, commitment to innovation and staff professionalism, was presented at Mike’s Auto Body’s corporate headquarters in Concord, Calif., on June 15th.
“Winning this award is the culmination of our entire team’s effort,” said Dane Dearlove, marketing and sales manager for Mike’s Auto Body. “It is our team’s belief that we have a true interest with the insurers we work with. We do everything we can to ensure that all customers have the same ‘beyond expectations’ experience at any one of our 13 stores. We truly believe in being one team with one mission, and this starts with the Rose family that owns the company. This type of commitment runs through our entire organization.”
Jim Stokes, MSO claims supervisor for Farmers Insurance, added, “Farmers Insurance is pleased to present Mike’s Auto Body the 2014 Regional MSO Group of the Year award. This award demonstrates that Mike’s Auto Body continues to provide exemplary customer service and timely quality vehicle repairs to customers.”
Since the first shop opened in 1972, Mike Rose and family have built Mike’s Auto Body into a 13-shop organization, with two locations in Concord and Walnut Creek, and one in Lafayette, Pittsburg, Antioch, Brentwood, Richmond, Fairfield, Napa, San Ramon and Fremont.