Mitchell International
has announced a total loss vehicle replacement partnership with Zag, a
TrueCar Inc. company that provides online and mobile car buying programs
for several of the nation’s leading membership and service
organizations. Providing a dedicated Total Loss Auto Buying Program as a
complement to WorkCenter Total Loss will help carriers increase
customer satisfaction and loyalty, according to Mitchell. Developed in
conjunction with customer satisfaction and vehicle pricing expert J.D.
Power and Associates, WorkCenter Total Loss is the industry’s most
accurate, trusted and verifiable total loss vehicle valuation solution,
the company states.
"We are pleased to partner with Mitchell International to provide
WorkCenter Total Loss customers with a haggle-free, hassle-free solution
for purchasing their replacement vehicle that is convenient,
transparent and trustworthy," said Stewart Easterby, general manager of
Zag. "Car buyers using Zag’s solution to replace their vehicle also save
money, with average consumer saving of $4,302 off the MSRP on new
vehicles."
The Mitchell/Zag partnership aims to offer a powerful tool to help auto
insurers ease the total loss process with claimants and policyholders.
Zag’s Total Loss Auto Buying Program offers comprehensive research tools
where customers can see safety ratings, read reviews, scroll through
photos, watch videos of vehicles, and, through TrueCar.com
integration, obtain context around how their upfront price quote
compares to what others paid for the same car in their local market area
within the last 30 days. Zag operates a nationwide network of more than
4,500 franchised car dealerships that offer transparent and competitive
upfront price quotes for new and used cars without a customer being
required to provide their contact information. The Zag solution even
offers new car buyers a "Low Price Guarantee" that assures consumers
they received a great deal and used car buyers a "Buy with Confidence"
package that includes free services like vehicle history reports.
"WorkCenter Total Loss is already recognized as an industry leading
total loss valuation solution focused on both valuation accuracy and
policyholder satisfaction. By partnering with Zag for its Total Loss
Auto Buying Program, Mitchell is further improving the consumer total
loss claim experience by simplifying the process of replacing a loss
vehicle," said Jesse Herrera, Senior Vice President of Product and
Customer Experience for Mitchell International. Herrera added, "This
enhancement also supports Mitchell’s ongoing commitment to providing the
most seamless, integrated user experience for claims professionals
possible."
Mitchell’s WorkCenter solution is an end-to-end physical damage claims
settlement workspace that powers all of an insurers’ physical damage
claims processing needs including dispatch, repairable estimating, total
loss valuation, repair management, review and reporting.
