Mitchell International, Inc announced that AutoAdvise, the online collision repair community recently rebranded from SceneExchange following Mitchell’s acquisition of SceneGenesis last year, is gaining momentum with its shop and insurance carrier participation levels. To date, over 2,000 collision repair facilities, including franchises such as MAACO and several major regional and national insurers, have joined AutoAdvise.
AutoAdvise is an online community that brings vehicle owners with a need for collision repair together with collision repair shops that have the capacity to perform repairs in an insurer-backed, web-based service solution. It allows insurers to submit claims, body shops to submit proposals for the work based on delivery date and consumers to make their own selections.
"Being a member of AutoAdvise has increased the amount of appraisal requests coming through our organization by 5 percent. AutoAdvise’s core value of giving shops the opportunity to bid for jobs based on cycle times, perfectly complements our commitment to quickly turn around high quality repairs for our customers," said Ted James at Cook-Whitehead Ford. "And since, potential customers are able to see reviews of the quality work we provide from people who have actually had a personal experience with us, the feedback is that much more powerful."
With AutoAdvise, vehicle owners are able to participate in the collision repair process online by reviewing shop proposals, reading reviews and ratings of the shops and, after selecting a shop, viewing repair estimates and photographs. This increases policyholder satisfaction with the claims experience and improves insurance carrier customer retention, Mitchell says.
"We are excited to re-launch AutoAdvise to the market with its new branding and website. AutoAdvise is gaining traction within the insurance carrier and collision repair shop communities. Because it leverages the power of the Internet to match vehicle owners and shops based on preferences that are important and relevant to the consumer, it makes the claims experience more satisfying and beneficial to all involved," said, Jesse Herrera, Senior Vice President of Product Management and Marketing for Mitchell International. "We look forward to continuing to provide value to all our customers, including the capability to promote choice to consumers, as we integrate AutoAdvise into Mitchell RepairCenter, the industry’s first Shop Workspace that helps shops optimize business performance and streamline their operations."
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