Mitchell International, Inc., announced that it has completed a technology partnership agreement with UpdatePromise.com, a Web-based service provider that delivers automated repair status updates to collision shop customers via text message and e-mail.
The agreement allows UpdatePromise.com to exchange data with Mitchell management systems in order to fully automate the UpdatePromise.com system and eliminate the need for data entry by shop personnel. This technology breakthrough will enable Mitchell management system users to update their customers automatically throughout the repair process.
"Our commitment to providing the most advanced technology for collision repair shops and insurers has led us to this agreement with Mitchell International," said David Caulfield, president of UpdatePromise.com. "We are very proud of this new partnership, and we look forward to serving the needs of the thousands of Mitchell users across the country. This is a significant step forward for the collision industry."
Jason Bertellotti, vice president of repair solutions for Mitchell International, added, "We’re pleased to welcome UpdatePromise.com as a Mitchell technology partner and are excited to offer this added benefit to our management system users. This agreement demonstrates our combined commitment to innovation and technology leadership, and is an excellent example of Mitchell’s dedication to working with best-in-class third party solutions to deliver enhanced value to our collision repair customers. We are committed to helping shops improve the repair experience for their customers to build loyalty and grow their business."