Mitchell Launches Real-Time Communication Platform

Mitchell Launches Real-Time Communication Platform

RepairCenter Hub aims to improve efficiency, reduce errors and raise profits for repair facilities.

Mitchell International, a provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced the release of RepairCenter Hub, a real-time communication and collaboration platform. With built-in privacy controls, RepairCenter Hub leverages social communication methods to enable collaboration within one and among several repair facilities.

“We are extremely excited about the release of RepairCenter Hub. We believe that effective communication is key to efficiently processing repairs, reducing service costs and increasing customer satisfaction,” said Jim O’Leary, VP of Product Management. “With RepairCenter Hub, collision repairers can communicate and collaborate with staff all from one central location. Streamlined communications will lead to improved efficiency, reduction in errors and ultimately higher profits.”

In addition to information sharing, RepairCenter Hub provides alerts and updates that notify users when actions need to be taken. Users can subscribe to jobs and receive real-time notifications for visibility into the repair process. Through these alerts, shops no longer have to seek out information during the repair process, streamlining communication and enabling proactive business decisions.

“RepairCenter Hub has been readily used by our repair facilities for the past few months,” said Robert Waline, CEO of Herb’s Paint and Body. “Hub has helped streamline communication and collaboration among our staff. The ability to consolidate real-time communications and events into a single repair order thread saves us time and headache.”

Hub will be rolled out to all shops in North America over the next couple of months as part of the RepairCenter platform for the collision repair industry.

You May Also Like

NABC to Host Three Golf Fundraisers in 2024

The NABC Changing and Saving Lives golf fundraisers provide an opportunity to join industry colleagues and customers for great golf and support the NABC.

The National Auto Body Council (NABC) announced it will be hosting three golf fundraising events in 2024 through the new Changing and Saving Lives Foundation, making sponsorship and golf donations tax-deductible for companies and participants. It also will continue to offer the popular full-season sponsorship program, making it more affordable and more efficient to be a partner in the NABC golf events.

BodyShop Business Honors Thomas Baunach with National Award

BodyShop Business recently recognized Thomas Baunach, an ASE-certified collision technician from Bethlehem, Pa., with the 2023 BodyShop Business/ASE Master Collision Repair & Refinish Technician of the Year award.

Are You the Oldest Body Shop in America?

We’re looking for the oldest auto body shop in America. Is it you?

ASE Touts Benefits of Entry-Level Certification for Employers

ASE Entry Level certification gives employers confidence that they’re hiring individuals with the knowledge and ability to become high-performing employees.

SCRS Updates BOT Estimating Tool

Shop managers can now better maximize usage and benefits from the estimate analysis tool.

Other Posts

NORTHEAST 2024 Attendee Badge Registration Now Open

Individuals can now start registering for the NORTHEAST Automotive Services Show to be held March 15-17, 2024 at the Meadowlands Exposition Center.

ProColor Collision Adds Two New Locations in Houston

ProColor Collision announced that two new ProColor Collision locations in Houston are the latest to join ProColor Collision’s growing family of collision repair facilities in the U.S.  

Classic Collision Opens Second Location in Vancouver

Classic Collision St. John is located in an up-and-coming industrial development section of Clark County and one mile north of Classic’s Vancouver location.

Consolidator Report

Consolidation news from the week of Nov. 27.