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Mitchell Launches Real-Time Communication Platform

RepairCenter Hub aims to improve efficiency, reduce errors and raise profits for repair facilities.

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Mitchell International, a provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, today announced the release of RepairCenter Hub, a real-time communication and collaboration platform. With built-in privacy controls, RepairCenter Hub leverages social communication methods to enable collaboration within one and among several repair facilities.

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“We are extremely excited about the release of RepairCenter Hub. We believe that effective communication is key to efficiently processing repairs, reducing service costs and increasing customer satisfaction,” said Jim O’Leary, VP of Product Management. “With RepairCenter Hub, collision repairers can communicate and collaborate with staff all from one central location. Streamlined communications will lead to improved efficiency, reduction in errors and ultimately higher profits.”

In addition to information sharing, RepairCenter Hub provides alerts and updates that notify users when actions need to be taken. Users can subscribe to jobs and receive real-time notifications for visibility into the repair process. Through these alerts, shops no longer have to seek out information during the repair process, streamlining communication and enabling proactive business decisions.

“RepairCenter Hub has been readily used by our repair facilities for the past few months,” said Robert Waline, CEO of Herb’s Paint and Body. “Hub has helped streamline communication and collaboration among our staff. The ability to consolidate real-time communications and events into a single repair order thread saves us time and headache.”

Hub will be rolled out to all shops in North America over the next couple of months as part of the RepairCenter platform for the collision repair industry.

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