Mitchell Plans for 20th Anniversary of AutocheX - BodyShop Business

Mitchell Plans for 20th Anniversary of AutocheX

Mitchell AutocheX, a provider of customer satisfaction measurement and performance management solutions to the collision repair and claims industries, announced that it will honor collision repair facilities that have achieved exceptional customer satisfaction ratings in 2009 at its eighth annual Premier Achiever Awards ceremony.

This year’s event will again take place during NACE on Nov. 5 at the Mandalay Bay Convention Center in Las Vegas, and will also include a special celebration to honor the 20th anniversary of AutocheX.
"As we mark our 20th year and reflect on how far the industry has progressed in serving customers with a notable dedication to excellence, it’s a privilege to honor those collision repair facilities that consistently demonstrate a genuine commitment to customer service and satisfaction each and every day," said AutocheX co-founder Ray Kihara, who currently serves as director of Sales and Marketing for the AutocheX group.

AutocheX and participating insurance companies present the Premier Achiever Awards each year as a way of recognizing repair facilities that have proven their devotion to quality, service and satisfaction.

Collision repair facilities receiving a 2009 Premier Achiever Award are the top performing facilities for customer satisfaction from throughout the U.S. and Canada that use the AutocheX service. AutocheX collects satisfaction data and provides performance benchmark reports and analysis to collision repair facilities and many of North America’s insurance carriers and service companies.

"As the customer satisfaction and loyalty movement continues to gain momentum, the AutocheX group is poised to lead the era of Customer Experience Management (CEM), with services designed to help manage and improve the customer’s overall experience with the collision repair facility," said Jason Bertellotti, vice president of Mitchell Repair Solutions.

AutocheX was founded in September 1989 by Dennis Kiyohara, Ray Kihara, and Rick Wakazuru. From the beginning, the company’s focus was on providing services to all constituents of the collision repair industry. In addition to customer satisfaction measurement, early services included the AutocheX "Red Book" Directory and the AutocheX National Rating Service which evaluated collision repair facilities based on their customer service, financial stability, equipment and training. In 2001, AutocheX was acquired by Mitchell International. Today, AutocheX conducts tens of thousands of surveys each month and has compiled the largest database of completed customer satisfaction surveys in the industry.

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