Mitchell, a leading provider of technology, connectivity and information solutions to the property & casualty claims and collision repair industries, recently announced the recipients of the 10th annual AutocheX Premier Achiever Awards, recognizing auto body repair shops throughout the U.S. and Canada for their exceptional achievements in customer service and satisfaction.
For more than 23 years, AutocheX has been a leading provider of customer satisfaction measurement services to the collision repair industry. The Mitchell RepairCenter Customer Experience Management (CEM) tool powered by AutocheX provides a solution for customer satisfaction reporting, analysis and research.
The annual Premier Achiever Awards honor auto body shops that consistently achieve extremely high customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program. In 2011, participating insurance programs included seven of the top 25 carriers in North America.
"We’re very proud of these collision repair facilities and want to thank them for their outstanding performance in achieving the Premier Achiever Award," said Yolanda Banda, vendor management supervisor for AAA Northern California, Nevada, Utah Insurance Exchange. "We truly value their partnership and salute them for their excellent commitment to customer service."
To mark the 10th anniversary, AutocheX is hosting a "virtual" awards event for the first time ever. Winners will have access to a Premier Achiever Award website where they can access congratulations messages from their insurance partners as well as promotional materials to leverage the award in their marketing efforts. Winners also receive a special anniversary edition trophy to display in their facilities. Since the award program was launched in 2002, AutocheX has presented over 3,000 Premier Achiever Awards to industry-leading collision repair facilities.
"For the 10th year in a row, we are delighted to sponsor the Premier Achiever Awards and to recognize the tremendous accomplishments of these elite collision repair facilities in North America," said Jim O’Leary, vice president of Mitchell Repair Solutions. "The high satisfaction scores clearly demonstrate their ongoing commitment to their customers, and set the bar very high for customer experience management in our industry."
The class of 2011 Premier Achievers includes top-performing collision repair facilities of all sizes, from small, family-run businesses to large consolidators, and represents 41 states across the U.S, as well as British Columbia, Canada. In an industry of nearly 50,000 shops in North America, qualifying as one of the 400-plus Premier Achiever Award recipients places the collision shop winners in exclusive company.