Mitchell has announced the recipients of the 11th annual AutocheX Premier Achiever Awards, recognizing auto body repair shops throughout the U.S. and Canada for their achievements in customer service and satisfaction. The awards have been presented to just under 400 shops in 41 states and British Columbia, Canada.
For almost 25 years, AutocheX has been a provider of customer satisfaction measurement services to the collision repair industry. Mitchell’s RepairCenter Customer Experience Management (CEM) tool powered by AutocheX serves as a solution for customer satisfaction reporting, analysis and research.
The annual Premier Achiever Awards honor auto body shops that consistently achieve high customer satisfaction scores as measured by AutocheX, either independently or as part of an insurance-sponsored repair program. In 2012, participating insurance programs included seven of the top 25 carriers in North America.
"It is a true privilege to partner with some of these highest performing, quality focused collision repair facilities in the industry," said Patrick Burnett, associate vice president of P&C claims – material damage at Nationwide. "We appreciate their dedication to consistently deliver a superior customer experience when customers are in need and congratulate them on their Premier Achiever Award."
"We are very excited to recognize North America’s elite collision repair facilities," said Jim O’Leary, vice president of Mitchell Repair Solutions. "The AutocheX Premier Achiever Awards are such a fantastic way for participating repair shops to show their incredible accomplishments to their customers. By constantly achieving excellence, they are able to show the industry how to create the best customer experience."
Because of the success of last year’s "virtual" awards ceremony, AutocheX will once again be sending winners a trophy to display in their facilities, access to an exclusive Premier Achiever Awards website and promotional materials to leverage the award in their marketing efforts.