Mitchell RepairCenter Integrates with UpdatePromise.com to Enhance Repair Status Communication - BodyShop Business

Mitchell RepairCenter Integrates with UpdatePromise.com to Enhance Repair Status Communication

Mitchell International, Inc. announced a technology integration with UpdatePromise.com to enhance its RepairCenter auto repair shop software with proactive repair status updates. UpdatePromise is a Web-based service provider that delivers automated repair status updates to auto collision shop customers via text message and e-mail.

The technology-enabled enhancement allows body shop users to manage delivery date promises, repair status updates and customer responses from within the RepairCenter body shop software workspace. This integration ties RepairCenter data, UpdatePromise features and a combined user interface for a truly seamless workflow experience, taking production status from the shop floor to the vehicle owner with a simple click of a button. The widespread use of text messaging gives auto repair shops an excellent option to communicate and connect with their customers in a consistent, proactive way that is relevant to their specific needs and expectations.

"The integration with Mitchell  RepairCenter and UpdatePromise.com gives repair facilities the ability to leverage the most advanced proactive status updating technology for collision repair shops and insurers," said Curtis Nixon, president of Flash of Genius, Inc., parent company of UpdatePromise.com. "We are excited about this partnership and look forward to serving the needs of Mitchell users across the country to help them communicate more effectively with their customers."

Jason Bertellotti, vice president of repair solutions for Mitchell International, added, "Mitchell is pleased to offer enhanced repair statusing functionality through the integration with UpdatePromise.com. This partnership demonstrates our continuing commitment to innovation and technology leadership, and is an excellent example of Mitchell’s dedication to working with best-in-class third party solutions to simplify operational processes and deliver greater value to our auto body shop customers."


More information:

UpdatePromise.com

Mitchell International, Inc.

You May Also Like

Cruise Postpones Release of Driverless Taxi Service

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019.

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019. Cruise CEO Dan Ammann said the company plans to dramatically increase the number of its autonomous test vehicles on the road in San Francisco, but will not be offering rides to regular people this year, according to an article from The Verge.

Cutting Edge Automotive Solutions Partners with Andretti Rallycross

Andretti Rallycross announced that Cutting Edge Automotive Solutions will serve as technical partner on Cabot Bigham’s No. 02 OINK Clothing Beetle for the remainder of the 2019 Americas Rallycross season, showcasing their SP Tools USA brand.

Ford, Volkswagen Expand Collaboration to Include Autonomous, Electric Vehicles

Ford Motor Company and Volkswagen AG announced they are expanding their global alliance to include electric vehicles – and will collaborate with Argo AI to introduce autonomous vehicle technology in the U.S. and Europe.

CCAR Updates Website with More OSHA Alliance Resources

CCAR (Coordinating Committee For Automotive Repair) has announced the addition of new Occupational Safety and Health Administration (OSHA) Alliance content on its main website, www.ccar-greenlink.org.

CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine Open in California

Owned by husband-and-wife team James and Mary Davis, CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine are a family business.

Other Posts

CIECA to Offer Webinar on What Businesses Need to Know to Implement CIECA Standards

CIECA will hold its next CIECAst webinar, “Implementing CIECA Standards: Implementation Guide and Appendix C – BMS, Code Lists and Shema Components,” on Tuesday, Dec. 11, 2018 at 11 a.m. CST.

CARSTAR Urges Customers to Stay Winter Ready

Cold weather can create some of the harshest driving conditions of the year. The months between October and February top the list for accidents, vehicle damage and injuries.

CIECA Adds Broadly as Corporate Member

The Collision Industry Electronic Commerce Association (CIECA) announced that Broadly has joined CIECA as a corporate member.

NABR Launches BillableGenie Online Searchable Database of Insurer-Paid Not-Included Procedures

National AutoBody Research (NABR) has announced the launch of its BillableGenie online service, an independent, centralized source of actual data on insurer paid not-included procedures and operations, labor rates, labor rate concessions and other manually entered estimate line items.