Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, announced that it will continue its tradition of honoring collision repair facilities that have achieved exceptional customer satisfaction ratings at its 9th annual AutocheX Premier Achiever Awards ceremony. This year’s event will be held on October 12 during NACE at the Mandalay Bay Convention Center in Las Vegas. Mitchell AutocheX is a provider of customer satisfaction measurement and performance management solutions to the collision repair industry.
Collision repair facilities receiving a 2010 Premier Achiever Award are among the top performing facilities throughout the U.S. and Canada that use the AutocheX service for customer satisfaction. In an industry of nearly 50,000 shops in North America, qualifying as one of the nearly 500 Premier Achiever Award recipients places the collision shop winners in highly exclusive company.
"Mitchell is pleased to once again honor collision repair facilities that consistently demonstrate a genuine commitment to customer service and satisfaction each and every day," said Jason Bertellotti, vice president of Repair Solutions for Mitchell International. "AutocheX is committed not only to measuring customer satisfaction fairly and accurately, but also to promoting a genuine spirit of customer service in our industry. As the market continues to be challenging, this has become even more of a competitive necessity for shops to survive and grow."
AutocheX measures customer satisfaction and delivers dynamic, customized reports through the Customer Experience Management (CEM) module of Mitchell RepairCenter. In addition, AutocheX collects satisfaction data and provides performance benchmark reports and analysis to many of North America’s leading insurance carriers and service companies.