Mitchell Trends Report Examines Ongoing Effects of COVID-19 on Collision Repair

Mitchell Trends Report Examines Ongoing Effects of COVID-19

Throughout this quarter's report, Mitchell experts share insights on the evolution of claims automation and changes in claims frequency in the wake of COVID-19.

Mitchell has released its first quarter Industry Trends Report for 2021, which shares important data-driven trends impacting the property and casualty industry along with expert insights, opinions and guidance that can help businesses navigate this year’s new environment.

A year after the COVID crisis abruptly upended life around the world, workers everywhere are anxiously awaiting a return to “normal.” However, industry experts note the importance of understanding that our future “normal” may be very different, as changes in commuting, investments in virtual medical care and the emergence of a hybrid workforce begin to take shape.

Throughout this quarter’s report, Mitchell experts share insights important to the industry, including the evolution of claims automation and changes in claims frequency in the wake of COVID-19, the effect of COVID-19 on hospitals and healthcare workers, and a closer look at vaccines.

In this edition of the Auto Physical Damage Edition, Olivier Baudoux, senior vice president of Global Product Strategy and Artificial Intelligence for Mitchell’s Auto Physical Damage division, shares his insights about the technological evolution necessary to reach the “Holy Grail of automation: touchless estimates.” While COVID-19 accelerated the pace of digital transformation for the collision repair industry and advancements have led to increased automation, “the need for human oversight and intervention remains necessary,” says Baudoux. “Furthermore, the infrastructure and regulation required to support a completely automated end-to-end system are still evolving.”

This edition also takes a deeper dive into collision repair trends from 2020 and what they mean for the future and how ADAS calibrations can be a new profit center. Also, Ryan Mandell, director of Claims Performance, sits down with Paul Prochilo, CEO of Canada’s Simplicity Car Care and Chairman of the Canadian Collision Industry Forum (CCIF), for the latest mPower Collision Podcast.

Click here for the full edition.

You May Also Like

Top 5 Stories of the Week

A recap of the top five stories on during the week of July 15.

Maaco Opens 16th Location in Illinois

Maaco announced that Bobby Kehagias has opened Maaco’s newest retail center located in Waukegan, Ill.

Read more here.

Crash Champions Expands in New Hampshire

Crash Champions announced it has expanded its New Hampshire footprint with the successful acquisition of Auto City Collision Center.  

PPG Recognized as Best Place to Work for Disability Inclusion

This is the third consecutive year PPG has earned this recognition from the Disability Quality Index.

NABC Donates Recycled Rides to Denver-Area Military Families

The NABC, GEICO, Allstate and Crash Champions recently donated refurbished vehicles to two military families in the Colorado State Capitol.

Tesla Model Y Secures Position as World’s Best-Selling Car in 2023

Sales of the Tesla Model Y totaled 1.22 million units globally, up by 64% from 2022.

Car ADAS Announces First Licensee in Las Vegas

Owners Tanner Scott, Cam Scott and Aja Domingo are proud to unveil their first calibration center addressing the increasing demand for ADAS in the region.

Other Posts
I-CAR Announces 2024 Board of Directors Election Results

Four members have been elected to join I-CAR’s board of directors.

Purnell Body Shop Joins CSN Collision

CSN Collision has announced the addition of Purnell Body Shop of Elkton, Md., to its network.

Repairify, NAPA Launch asTech Mechanical

The new device enables repair shops to connect directly to OE tools operated by certified technicians.

Professionals Auto Body Announces FCA Certification

Professionals Auto Body of Duncansville, Pa., announced that is has achieved FCA certification, which includes Chrysler, Dodge, Fiat, Jeep and Ram.