National Autobody Parts Warehouse Inc., a U.S. distributor of aftermarket crash parts based in Grand Prairie, Texas, recently underwent another successful independent audit of the ISO 9001 standard for warehouse and distribution of automotive replacement parts. Results of the Customer Satisfaction Index survey, conducted by Smithers Quality Assessment Inc., ranked National Autobody Parts Warehouse as "outstanding" in the areas of:
- Overall performance
- Delivery performance
"It’s important for us to know that we are achieving our mission of providing the best service along
with the highest quality parts and accessories at the most competitive prices," said Mike Dolabi, president. "By having an independent review and setting ourselves to a higher standard, this helps to ensures greater success for all of our customers.
"We understand the importance of cycle time and want our customers to have the best possible parts with expedited delivery service. To offer the best quality, we hand-select our manufacturers and, when possible, offer CAPA and NSF certified parts."