‘Neighbor from Hell’: State Farm Forced Auto Body Shop to Glue Car Roof, Lawsuit Contends

‘Neighbor from Hell’: State Farm Forced Auto Body Shop to Glue Car Roof, Lawsuit Contends

A federal lawsuit accuses State Farm of forcing John Eagle Collision Center in Dallas to cut costs by using an adhesive to replace a hail-damaged vehicle roof.

This photo is included in a new lawsuit filed against State Farm.

A federal lawsuit accuses State Farm of forcing John Eagle Collision Center in Dallas to cut costs by using an adhesive to replace a hail-damaged vehicle roof.

The lawsuit blames the defective car repair for crushing and burning the owners of a used 2010 Honda Fit when their car was struck in an accident.

“State Farm advertises that it is a ‘good neighbor,’” says the lawsuit filed by Matthew and Marcia Seebachan. “On the contrary: Behind the closed doors of auto collision centers, State Farm’s ‘good neighbor’ becomes a Dr. Jekyll and Mr. Hyde creature that turns into the ‘neighbor from hell.’”

The lawsuit alleges that State Farm forced John Eagle Collision Center “to use glue instead of welds and the shoddy and substandard repair work turned Matthew and Marcia Seebachan’s Honda into a bonfire.”

“State Farm secretly and covertly plays Russian Roulette with its customers and the public by forcing body shops to choose their profits over the safety of the motoring public,” said Dallas vehicle-safety lawyer Todd Tracy, who represents the Seebachans.

During a family Christmas visit in 2013, Matthew and Marcia Seebachan suffered serious injuries when the safety cage of their 2010 Honda Fit collapsed because their roof literally separated where it had been glued with 3M 8115 adhesive rather than being welded at 104 spots as specified by Honda, according to the lawsuit.

The failure of the glued roof set off a domino effect that crushed the couple and set their car on fire. Matthew Seebachan was trapped behind the steering wheel of the burning vehicle, and was conscious while his body burned.

The hail-damaged bodywork was not disclosed to the Seebachans when they purchased the used Honda four months before the accident occurred.

On July 7, the body shop director for John Eagle Collision Center admitted, under oath that John Eagle deliberately violated Honda’s 2009-2013 Honda Fit Body Repair Manual when it glued the new steel roof on to the 2010 Honda Fit with 3M 8115 adhesive.

Honda’s official repair manual for dealers specifies that a new roof must be welded onto a 2009-2013 Honda Fit when the roof is replaced. John Eagle’s corporate representative further testified that the 3M 8115 adhesive used to glue the new roof on was used despite the fact that 3M has specifically stated that Honda does not permit the use of adhesives.

According to his testimony: “State Farm dictated to John Eagle how the car was to be repaired, i.e., to use adhesive rather than spot welding. Furthermore, State Farm can ‘trump’ the [OEM] specifications because the repair facility needs to get paid.”

“State Farm sells auto insurance,” Tracy said. “They are not in the business of designing vehicles, or testing vehicles, or repairing vehicles. And their adjusters are certainly not professional automotive engineers with an expertise in designing vehicles that provide crashworthiness protection to prevent serious injuries. No insurance company should ever dictate to a collision center how to repair a vehicle. Such coercion jeopardizes public safety on the nation’s highways.”

The lawsuit also accuses State Farm of violating the Texas Deceptive Trade Practices Act.

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