ALLDATA LLC has developed a new, self-help online resource for customers. With MyALLDATA, customers can obtain quick product tips and information, including "how to" articles and videos, FAQs and troubleshooting assistance. It includes an open forum for posting questions or an opportunity for customers to provide answers to other ALLDATA users. Using its online chat, customers can quickly speak to an ALLDATA representative who can direct them to the self-help article they need without having to pick up the telephone.
"MyALLDATA provides an interactive online environment for vibrant discussion of ALLDATA products and related topics where ALLDATA customers can exchange questions, offer ideas and suggestions, and share tips and tricks with each other," explains Robert McBride, ALLDATA director of sales and operations. "MyALLDATA’s user forum is a great source for education and troubleshooting, and it’s an alternative to ALLDATA’s standard customer support channels. Our No. 1 priority is to help our customers as quickly and effectively as possible so they can go back to writing orders, repairing cars, and making money."
MyALLDATA complements ALLDATA’s other customer support processes such as the Library Data Support, Program Support Representatives, Account Services, Account Management and more. It provides articles and videos to answer frequently asked questions about product activation, computer set-up, vehicle information, data updates, exporting reports and more.
Additionally, it provides troubleshooting articles that help users diagnose and fix problems on their own without needing to call in for assistance.
"MyALLDATA provides one more way for our customers to get answers to their questions and master all the features we pack into our products," said ALLDATA Account Services Manager Chris Freitag. "Online support addresses the time constraints of businesses. It is flexible to fit into our customers’ day and helps busy shop personnel obtain the information they need on their own schedule."