New ALLDATA Online Resource Provides Self-Help Services to Customers - BodyShop Business

New ALLDATA Online Resource Provides Self-Help Services to Customers

ALLDATA LLC has developed a new, self-help online resource for customers. With MyALLDATA, customers can obtain quick product tips and information, including "how to" articles and videos, FAQs and troubleshooting assistance. It includes an open forum for posting questions or an opportunity for customers to provide answers to other ALLDATA users. Using its online chat, customers can quickly speak to an ALLDATA representative who can direct them to the self-help article they need without having to pick up the telephone.

"MyALLDATA provides an interactive online environment for vibrant discussion of ALLDATA products and related topics where ALLDATA customers can exchange questions, offer ideas and suggestions, and share tips and tricks with each other," explains Robert McBride, ALLDATA director of sales and operations. "MyALLDATA’s user forum is a great source for education and troubleshooting, and it’s an alternative to ALLDATA’s standard customer support channels. Our No. 1 priority is to help our customers as quickly and effectively as possible so they can go back to writing orders, repairing cars, and making money."

MyALLDATA complements ALLDATA’s other customer support processes such as the Library Data Support, Program Support Representatives, Account Services, Account Management and more. It provides articles and videos to answer frequently asked questions about product activation, computer set-up, vehicle information, data updates, exporting reports and more.

Additionally, it provides troubleshooting articles that help users diagnose and fix problems on their own without needing to call in for assistance.

"MyALLDATA provides one more way for our customers to get answers to their questions and master all the features we pack into our products," said ALLDATA Account Services Manager Chris Freitag. "Online support addresses the time constraints of businesses. It is flexible to fit into our customers’ day and helps busy shop personnel obtain the information they need on their own schedule."


More information:

MyALLDATA

You May Also Like

SBN All-Female Build Debuts at SEMA Show

The SEMA Businesswomen’s Network (SBN) Bronco is on display at the SEMA Show Nov. 1-4 in West Hall booth no. 57061.

The SEMA Businesswomen’s Network (SBN) Bronco is on display at the SEMA Show Nov. 1-4 in West Hall booth no. 57061, with a press conference showcasing the build’s unveiling happening today.

Women volunteers ranging in ages and skill sets wrenched on the Ford Bronco 4-door Wildtrak to get it ready for its big debut at the SEMA Show.

ADAS Showcase Prepares SEMA Showgoers for Evolving Technology

The SEMA Show includes, for the first time, a 6,000-sq.-ft. area dedicated to helping businesses understand how to customize and/or repair vehicles that have ADAS.

Nine Las Vegas Veterans to Receive Recycled Rides at SEMA Show

The NABC will be hosting a Recycled Rides presentation at the SEMA Reveal main stage outside the Las Vegas Convention Center.

Electric Vehicles Immersed Throughout 2022 SEMA Show

This year’s SEMA Show will include more features and activities to help showgoers learn about the opportunities that the emerging technology offers the automotive aftermarket.

Kevin Hart’s Muscle Car Crew Joins 2022 SEMA Show

Kevin Hart’s Muscle Car Crew will be at the 2022 SEMA Show, where they will discuss their television series and what it’s been like to immerse themselves in the car culture.

Other Posts

SEMA Show to Feature Brand-New eBay Motors Experience

In the eBay Motors Experience, showgoers will be able to witness extreme performance at the Hoonigan Burnyard, take part in immersive ride-alongs and get up close to some of the industry’s most coveted vehicle builds. 

SCRS Announces Full Lineup for OEM Collision Repair Summit

The summit’s three sessions highlight how trends and technological developments in modern vehicles influence vehicle repairability and collision industry preparation.

SEMA Show to Feature Pennzoil Dare to Perform Experience

Pennzoil’s “Dare to Perform” Experience at the 2022 SEMA Show combines fun, energetic entertainment with industry education that will help professionals in the automotive aftermarket.

OPTIMA Brings High-Performance Action to SEMA Show

The OPTIMA Ultimate Street Car Invitational is bringing live, action-packed excitement to the SEMA Show, growing its activation with three of its five segments unfolding during the 55th annual trade show Nov. 1-4, 2022 in Las Vegas.