News: Consolidator Report
A new consulting firm, Auto Body Consumer Services, is
promising to help owners of collision repair facilities take back control of
their businesses by offering services "built by the collision repair professional for the collision
Using the tagline, "It’s your shop. They’re your
customers. Let’s keep it that way," the firm is offering services such as:
Estimate follow-up: Follow up sales and tracking your
sales results including reasons for lost sales.
Post-repair follow-up: After-the-sale satisfaction
indexing from the collision professional viewpoint.
On-site training: Hands-on training with your staff on
best practices in cooperation with the Automotive Education and Policy
Institute (whose founder is attorney and consumer advocate Erica Eversman).
Services will be available starting July 5, 2011.
"We know what it’s like to be in your shoes," the
company flyer states. "We understand the pressures and the dynamics of our
industry. We design our services and materials to help you take control of your
business, earn and retain your customers."
Phil Mosley, president of Auto Body Consumer Services,
said the new company is dedicated to one person alone: the collision repairer.
"Our services and approach to customer satisfaction
indexing are unique in the world of collision repair in that we focus solely on
the collision repair professional and no one else," Mosley said.
"We’re of the collision repair professionals, by the collision repair
professionals and for the collision repair professionals."
Mosley added, "Our services are not just for the large repair shop
operator small ‘mom and pop’ shop owners can benefit greatly from
our services at prices that make sense for them."