Mitchell International, Inc., announced the availability of its Content Concierge Service for the Mitchell Information Center, which Mitchell says will help collision repair shops to better locate current OEM collision repair information required to complete repairs.
Mitchell’s Content Concierge Service, an addition to the Mitchell Information Center, provides technicians several options to access repair data via an online customer service form, an 800-customer service line, or email and fax services. Live and online content help is provided at no charge to Mitchell Information Center customers, and most responses are turned around within an hour, Mitchell says.
“Mitchell understands how important it is for our collision shop customers to maximize their technician’s productivity to manage cycle times and improve customer service satisfaction levels,” said Peter Lovasz, director of Product Management for Mitchell International. “We’re pleased to offer the Content Concierge service to the industry as a way to help keep technicians focused on the repair itself and cut down on the time- consuming activities associated with hunting down hard to find OEM repair data.”
For more information about Mitchell Information Center and the Content Concierge Service, visit www.mitchellinformationcenter.com.
