New 'Who Pays for What' Survey Asks About Not-Included Body Labor Billing, Insurer Payment Practices

New ‘Who Pays for What’ Survey Asks About Not-Included Body Labor Billing, Insurer Payment Practices

The current survey, being conducted for the first time, focuses on about two dozen not-included body labor operations, asking shops how frequently they are paid for each of the operations by the eight largest auto insurers in the country.

The series of four different “Who Pays for What?” surveys continues in April with an all-new survey asking shops about “not-included” body labor operations. The survey is open through the end of April, and can be accessed by clicking here.

The series of four different surveys each year are conducted by CRASH Network and Collision Advice. Newly released data from the “Who Pays for What?” refinish-related survey earlier this year shows that of shops that have never asked to be paid for the additional labor time involved to match the original OEM texture of chip/gravel guard, more than 82 percent said they either were not aware it was a “not-included” operation or just never thought to charge for it. Indeed, any extra steps taken for this operation are not-included in the estimating database times because not every situation requires it, yet it regularly must be done.

Of the shops that do bill for extra labor time when they need it, the survey found that the eight largest insurers reimburse them “always” or “most of the time” in nearly 40 percent of the cases, across all six regions of the country.

“Participating in the surveys can be a good reminder to shops of not-included operations like this that they are doing it so they can decide whether to include them as line items on their estimates,” said Mike Anderson of Collision Advice.

Each of the four surveys explores a different area of shop operations. Previous surveys examined “Who Pays for What?” in terms of structural/frame and mechanical operations, aluminum repair and refinish operations.

The current survey, being conducted for the first time, focuses on about two dozen not-included body labor operations, asking shops how frequently they are paid for each of the operations by the eight largest auto insurers in the country.

Survey participants will receive a 60-page report with complete survey findings broken down by region, insurer and DRP vs. non-DRP, at no charge. The report also includes analysis and resources to help shops better understand and use the information presented.

Anderson said the survey, which will take about 15-30 minutes, should be completed by the shop owner, manager, or estimator who is most familiar with the shop’s billing practices and the payment practices of the largest national insurers. Each shop’s individual responses are held in the strictest confidence and are not released in any way; only cumulative data is released.

The results of previous surveys are also available online.

You May Also Like

Survey Finds More Body Shops Researching OEM Repair Procedures

The latest “Who Pays for What?” survey indicates that 61% of shops say they’re researching OE procedures on “all” or “most” vehicles.

The latest "Who Pays for What?" survey from Collision Advice and CRASH Network indicates that more than three in five shops (61%) say they're researching automaker repair procedures on “all” or “most” of the vehicles they repair, a nine percentage point gain since 2020.

“It’s still not a high enough percentage, because this must be done every time, but at least awareness of this vital step is increasing,” said Mike Anderson of Collision Advice, who conducts the quarterly surveys with CRASH Network. “OEM information is complex, and can change. I recently wrote an estimate on three of the same year and model of vehicles, but the alignment procedures and battery disconnect procedures were different based on trim levels and engine types.”

Classic Collision Expands into Florida Keys

Classic Collision has announced the acquisition of Cooper’s Paint & Body Shop in Key West, Fla.

People on the Move

Recent personnel news that has appeared on bodyshopbusiness.com.

Consolidator Report

Consolidation news from the week of July 1.

CIECA to Hold Webinar on V2X Technology

The webinar, “Why the Collision Industry Should Be Interested in V2X,” will be held on July 25 at 2 p.m. EST.

Other Posts
Top 5 Stories of the Week

A recap of the top five stories on bodyshopbusiness.com during the week of July 1.

Tint World Expands Texas Footprint with East Houston Location

The National Automotive Styling Centers franchise announced the opening of its 25th store in the state.

GFS Names Platinum Equipment Preferred Refinish Distributor for Illinois

Founded in 2020, Platinum Equipment supplies, installs and services a variety of automotive repair equipment, including paint booths and frame racks.

Global Finishing Solutions, GFC logo
Fix Network to Host 2025 Global Conference in Mexico

The conference will take place April 27-May 1, 2025 at the Dreams Playa Mujeres Golf & Spa Resort in Mexico.