OEConnection LLC announced that its Customer Care Center has been awarded the “Certified Center of Excellence” designation for the third consecutive year and has consistently placed in the top 10 percent of its industry among all call centers evaluated. OEConnection’s call center received the prestigious recognition from BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University.
The BenchmarkPortal certification is based on best-practice metrics drawn from the world’s largest database of call center information. Centers that attain certification do so on the basis of objective, quantitative data, which is audited and validated by researchers from BenchmarkPortal and the Center for Customer-Driven Quality.
OEConnection’s call center was measured on a variety of metrics, including average speed of answer, percentage of call satisfactorily handled on the first call, average length of call, training hours for the staff, and customer satisfaction. In addition, all of OEConnection’s Customer Care Representatives were interviewed regarding their work environment and the call center’s culture and philosophy.
“Receiving this recognition for the third straight year is a great honor and a tribute to the dedication and professionalism of our customer care team,” said Charles Rotuno, OEConnection’s president and CEO. “It serves as further validation that we are operating at a high level of performance while providing our customers with the best service possible.”